We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Repair

Emma & Family Jewelers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Repair.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Jasmine S

    Date: 12/02/2023

    Broken chains, poor customer service. I have spent thousands of dollars with this business and thought Id developed a good relationship with a staff there. and October 2023 I purchased a chain for myself that was recommended by the owner and liked it very much. Within one week, the chain broke, I brought it in and the staff remembered me and gave me five dollars off my repair. About three weeks later, the chain broke again in the same place and I brought it back in for repair. The staff was apologetic and repaired the chain again for an additional discount. About three weeks later, the chain broke again and I drove in again for repair.I wear two chains on my neck and my second chain, purchased from somewhere else, has never broken even one time, though it is thin and the exact same length as the chain that has had many issues. I returned to the business for the third time, driving about 30 miles, and shared what happened with the staff. I was told they would fix the chain for free, and when I asked about trading the chain and purchasing something heavier for more money, I was told I would only be given a fourth of the value of this chain, though it was recently purchased, and they are aware of all the issues Ive had. I did not feel this was fair and conveyEd this to the owner and we got in a pretty intense conversation. He told me that he would not take any responsibility for what had happened and that I must be a fault for the issue with the chain, though I described to him in context what I laid out above. He was condescending, saying I dont know about jewelry and not being empathetic or showing value toward me as a customer. I expressed my disappointment, and when I said that I thought that we had cultivated a better business to customer relationship, he told me it was all about the numbers. I will not return, the exchange was embarrassing, and I understand that you get what you pay for, and should recognize where you are. Shame on them. No integrity!

Emma & Family Jewelers is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.