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Business Profile

Towing Company

C & D Towing Specialists

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband *************************** passed away 12/22/21. Before his passing, ****** decided that we would transfer the title of his ****, Chevrolet, Avalanche (****) truck (red), to our grandson, *****************************. I have never had a driver's license, & never owned a ******** **** husband ******* drove me everywhere I needed to go. After his passing I had my grandson, ****, drive us to a *** location in *****, ** where we transferred the title for the truck into his name. My husband had created the *** membership #************* & I was an additional person on that membership. The battery in the truck was dead & I called *** & ordered a battery replacement on 01/18/22. *** Roadside Assistance sent a battery technician from C&D Towing Specialists. He was a white male. My ************ dont know much about cars, so we verified the battery technician's work to the best of our ability & started the truck & went on about our lives. My grandson began having issues with the truck stopping on him a year later. The red battery light would come on the dashboard, after the truck stopped mid-drive on the 60 fwy. He pulled over & fiddled with the battery & noticed the technician had removed the rubber mount that held the old battery in place & the positive terminal touched the metal under the hood & melted it onto the battery bolt. He called *** roadside assistance & representative he spoke with verified that the towing company had installed the wrong battery in the truck. My *** membership had expired by that time, since I dont drive, my grandson had an active *** membership & neither *** or C&D Towing would take responsibility for the incorrect installation. My grandson took the truck to a mechanic & the mechanic also verified that the *** battery that is currently in the truck is indeed the wrong one & it could potentially cause an electrical fire because the technician from C&D Towing removed the battery security mount & didn't replace it. We need them to be accountable for their mistake

C & D Towing Specialists is NOT a BBB Accredited Business.

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