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Business Profile

Transmission

AAMCO Transmission of Moreno Valley

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AAMCO Transmission of Moreno Valley's headquarters and its corporate-owned locations. To view all corporate locations, see

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AAMCO Transmission of Moreno Valley has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/02/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      8/25/2022 - I took my truck in to have some work done on it and when I took it in and they did an inspection on what they would charge me they contacted me and told me and I said ok but asked if I could get a discount for being a veteran. They said yes and that was the guy victor the owners agent working for him that told me that. I left my truck there for almost a week and it was not done yet but I had a doctor appt. the following monday so on sat. I went down and picked it up and they said they needed a 1000.00 deposit so I gave it to them. I brought the truck back on monday and left it again. They had it all week again and this time it was a different guy that had helped me named Dan I think. Finally on Friday evening ******* called and said it was ready. When I went to pay the bill he said he was going to give me 10% or even 15% but when I paid the bill he had not taken anything off. When I got home and figured out the charges I saw that they had not given me the 10% so I went back today to take care of it. The owner was there and said he never approved that so he would not return any money to me. I told him his agents told me that and that I did not know he had to approve it so therfore he still owes me that discount it is almost 400.00. He did give me back the money that they charged for an oil change that I told them not to do. He gave me a check for that. I told him that I would be calling the Bureau of automotive repairs and fileing a complaint which I have done today as well as this.

    • Initial Complaint

      Date:08/26/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *** PLEASE REFERENCE CONFIRMATION #177****0 submitted on August 25, 2022. The complaint listed the incorrect location of the shop intended for the complaint. It should not have been Valvoline Instant Oil n Newton Highlands, MA. The information defaulted to the incorrect location. I am re-submitting the information for AAMCO Transmissions in Moreno Valley, Ca. I apologize for the inconvenience.***

      I took my vehicle to AAMCO after my check engine ling came on. I trused the mechnics to be honest and share with me what was wrong with my car. I was given a diagnostic that included mechanical isssues and that I needed a transmission. I paid for the repairs and after picking up my vehicle and driving it, I noticed the same issues were present. My check engine light was no longer on but my car was still performing the same. I contacted AAMCO and took the car back. I paid over $2550 for a transmission and now, after taking the car back I was told I needed "spark plugs". This was never mentioned with the initial diagnostic. I was upset and decided to take my car to another auto mechanic shop. I was told it appears the check engine light was "turned off" but the repairs were not done. I ended up paying over $300 for spark plugs along with an oil change which I feel I should not have had to do. AAMCO mechanics were dishonest and it appears they charged me for a transmission that I may not have even needed. Had they mentioned I need the "spark plugs" replaced they should have replaced them first before suggesting I needed a transmission costing me over $2250.

    AAMCO Transmission of Moreno Valley is NOT a BBB Accredited Business.

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