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Business Profile

Aquarium Maintenance

Reef Lab Aquatics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aquarium Maintenance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Sales and Advertising Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    HI,I wanted to have a fish tank (salt water fish tank) for my son. (8 years).I searched online and found this which is closest to my house (I live in ****** and this is in *********************) The owner stays in ******. This started almost on July 7th 2024. He (name is *****, i.e., the owner) came to my house with his son (maybe 9 years).He promised to deliver a 100 gallon fish tank with salt water fish.He delivered a used one and we said this is not we ordered (we payed 6000 dollars for the tank) This is the first clue we missed that he is trying to fraud us.He said I need extra 4000 dollars for it and promised 10 fish along with coral.He advised me to pay by ***** as he had difficulties with cheque depositing.A business guy cannot deposit cheque is second clue we missed.I payed ******* and he bought a brand new fish tank with 7 fish and little coral.He started not showing up from then.He produced fake invoices and charged me the amount. After paying started checking the items and they do not even exist Third clue which we should have caught in the first place checking the items mentioned in the ********** was too late.He just sold us a 2500 valued fish tank with fraud invoices amounting to ******** googled up and found the same fish tank for the above said value I have chat conversion with him Please help me by getting my money back He is not responding now and he visited my house like 5 to 6 times bringing in equipment after equipment.He owned this shop in ********************* and when he bought his son (he played with emotion)I could not believe that a dad would not be a bad example for his son because I just bought this for my 8 year old son.Please help me

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