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Business Profile

Business Services

Make IT Mine
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Valentines Day gift well before the cut off date. Website said it would be delivered before the 14 th. They had option to have it get put in front of the line for it being made for an extra cost and faster shipping which I did just to make sure it did arrive before the date needed. I log into the account and all I see is unfulfilled still it is now the 25th. I have sent a few emails with no response. This is unacceptable. I want a refund!

    Business Response

    Date: 02/27/2023

    Hello, 

    You have the wrong Make It Mine. Please double check the address for the "Make it Mine" business of whom you made your purchase with. There are two of ** in ********** with the same name "Make It Mine". My shop is in *********** ** and offers custom personalizations like embroidery and engraving. I have local customers and don't ship often. We are not the makers of "Pop Box" or *********** day cards.  ********* ******* you're looking for is Make It Mine *** and was previously located in ****** and has  relocated to ******** ****** this year. The *** is ****** ****, Vincent *************** This information can be found on BBB And Trust Pilot. AND YOU CAN REVEIW MAKE IT MINE .CO THERE. I do wish that you were my customer, I would have taken better care of you and this review would have been a good one. Please remove your one star review from my page.

    Thank you

    *******************

    Make It Mine

    **************************

    www. mimemmbroidery***m

  • Initial Complaint

    Date:02/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,I am writing to report an issue with Make It Mine's customer service. On 2/9/2023, I placed an order for a Pop Box card and box for my wife for Valentine's **** I paid an additional $10 for VIP service to ensure that the package would arrive by 2/14/2023. The order number is #******, and the total amount paid was $73.97.Unfortunately, despite selecting the 3-5 day shipping option, the package never arrived. It is now 2/24/2023, and the package has not been shipped, according to the **** tracking number provided in their email: 9405511206203903102483.I have attempted to contact Make It Mine's customer service through their website's chat box, which did not function correctly. Additionally, I have tried emailing the company, but have not received a response. I am unable to reach anyone from the company to resolve this issue.I am requesting either the prompt delivery of my order or a full refund of my payment. I appreciate your assistance in resolving this matter and look forward to hearing from you soon.Thank you for your time and attention.Sincerely,*********************

    Business Response

    Date: 02/27/2023

    Hello *****, 
    You have the wrong Make It Mine. Please double check the address for the "Make it Mine" business of whom you made your purchase with. There are two of ** in ********** with the same name "Make It Mine". My shop is in *********** ** and offers custom personalizations like embroidery and engraving. I have local customers and don't ship often. We are not the makers of "Pop Box" or *********** day cards.  ********* ******* you're looking for is Make It Mine *** and was previously located in ****** and has  relocated to ******** ****** this year. The *** is ****** ****, ******************** enterprise. This information can be found on BBB And Trust Pilot. AND YOU CAN REVEIW MAKE IT MINE .CO THERE. I do wish that you were my customer, I would have taken better care of you and this review would have been a good one. Please remove your one star review from my page.
    Thank you
    *******************
    Make It Mine
    *********** ** 95037
    www. mimemmbroidery***m

    Customer Answer

    Date: 02/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************

Make IT Mine is BBB Accredited.

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