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Business Profile

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The Siren

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/13/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on Match 27th, 2024 I attended karaoke night at the Siren, and arrived at 730 along with my friend A******, who is stage actor and a karaoke guy, we shared the drive. We had a steak flatbread pizza, I had a diet soda, then a glass of water, then a (drink) called a green tea shot. I had already sung 2 songs and was dancing slowly on the dance floor as A****** was singing a slow ballad. In a blink of an eye both feet slipped out from under me and I fell backwards and landed on my wrists, both of them, and from the sound and the pain, knew I had broken both. I immediately informed A****** we needed to go to the French Hospital ER, that night I spent 5 hours in the ER, both wrists were badly broken, the right wrist would need surgery to insert a steel plate, then a cast for 6 weeks, and the left wrist was a simpler break - and would need 8 weeks in a cast.. As of today it's been 6.5 weeks,- for the most part I have been completely incapacitated, not able to open doors or feed myself or drive, take a bath, work at my job up north in Marin county ( I'm and artist and hairstylist). I am a sole business owner with my career spanning 33 years and I do not have disability as such. I am facing another 3-6 months of PT before I can work full time again. I contacted the manager of the Siren, M**** Schaller and the owners of the Siren I know as friendly acquaintances (P*** and K**** *********). 2 days after the accident I paid a visit to the Siren to ask about their Liability Insurance to make a small claim to help offset my loss of income. I wrote several emails to the manager M**** ********* and explained I would like to start a claim- at first he was sympathetic but within a few days M**** refused to put me in touch with the owners or the Sirens insurance - M**** also stated in an email he had heard from a bar patron that I was "suing" them and that I should bring a lawyer to make a case for my "injury". (his quotation marks)

    Business Response

    Date: 05/20/2024

    The customer's information was passed on to our insurance carrier and I would expect that they be reaching out shortly if they haven't already to review the claim.

The Siren is NOT a BBB Accredited Business.

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