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Business Profile

Fishing Charter

Gravy Sportfishing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fishing Charter.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 5th, 2022 I paid this company $850 to go an a private charter for ******************************* party. The trip was booked for April 3rd, 2022.
    Order # ************** was the confirmation number. As we approached the date the company reached out and advised me to reschedule due to bad weather, 40 knot winds and 8 ft swells.
    I take their advice and reschedule for May 14th, the next available Saturday on their schedule. The person whose ******** party this was had been told he had to work weekends. I couldn't get other friends to go on that day so I requested to cancel the trip on the 4th of May. Gravy Sportfishing told me my trip was successfully cancelled and that I'd be given a refund in 1-2 days. The refund never showed up after about a week. I got back in contact with them and they said they'd try the refund again and to wait 1-2 more days. No refund shows up. I try to contact them again around June 2nd and they will not respond to my emails or answer calls. I file a claim at my bank and they deny the claim saying that the merchant claims to have provided me with a service. This is a complete lie and now I have no way to get my $850 back for a trip I never went on. Here is text from the last email they sent me on May 26th before they stopped responding.

    This is conformation that we have received your request for refund for your trip scheduled on 5/14. Please allow 24-48 hours for any refund to process on your account. We apologize for any inconvenience getting a hold of us we have been having some issues with our go daddy business line. If you have any questions or need to speak with someone, please feel free to call me at *********** or reply to this email chain. The order #************** is confirmed as canceled and a refund of $850 will be issued back to your card **************

Gravy Sportfishing LLC is NOT a BBB Accredited Business.

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