We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Custom Services

Northburl

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January, I purchased a room divider that at the time of purchase I was told would take one to two weeks to build an install I paid $650 deposit which was 50% of the total sum of the product and services. Over the last 12 weeks Ive been in contactwith the seller and with every contact he would arrange a date for the install which was just three days away. I took off work multiple times to see him for theinstallation and nothing ever materialized. I also dismantled a room divider that I had and sold it in anticipation of getting the room divider that Ipurchased from this vendor. So now Im out of what I already had. And theres no Word from him in terms of when he would install what I purchase. Ultimately I started asking for a refund. And with the same of procrastination, he would say I will pay you tomorrow and the payment never came. I told him I would take it to small claims and he still did not respond.

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contacted business from a FB ad on ******** Marketplace. After discussions and site visit we agreed to move forward with a custom woodworking project to make three custom wood panels for our home. We paid 60% deposit and work was supposed to rocked. I was contacted in early March for installation but couldnt as we were on vacation. I contacted business while on vacation to schedule install and they said it would happen last week - but then work not finished - so then Monday, then Tuesday, then Wednesday and then they arrived at 5:30 today - well after the promised 1:30-2pm arrival window with work that was poor. One panel did. It meet expectations at all and others were portly stained with splotches and poorly filled in nail holes. This was not work we would want to put in our house. More details with texts can be provided on timing of the multiple delays and follow *** needed. Multiples times the business owner promised the work was done - and clearly it was not.

Northburl is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.