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Business Profile

Cyber Security

Advanced System Care Pro, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    two amounts were deducted from my debit card one for $39.00 on 7-7-2024 and one for $60.00 on 7-3-2024 i requested refund and they sent me email conforming refund was done and i have yet to see it all i get everyday from the help people is we have put in request for update on your refund no information has been given i received on july 26th as a confirmation email that refund had been done and i still do not have my money back in my account i have requested direct call from their billing i do not receive calls i have over 85+ copies of chats regarding this where i am told the same wording we have to wait for update information from our billing the number to call on website not in service told down for updates also cannot call direct to billing either i have attached my statement showing where the charges were taken as well as the conversation on the confirmation email sent to me stating refund was processed as well as just a few chats to show what they just keep stating to me regarding refund i have also reached out to district attorney with the state of ********** to try and get help as well as msnbc because nothing is being done i want my money and i am tired of nothing being done

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription to this company on Feb 14 2022, and they continued to bill me every 6 months. They make it very difficult to cancel your subscription and when I tried to call the 24/7 customer services it would ring once and then I would get a busy tone. They also claim to be an Accredited Member of the BBB. They make it very confusing to file a complaint, and multiple addresses to make it difficult to get information. I was able to do a chat box and was asked to provide proof of charges. I sent them the cancelation email and proof they charged my credit card after the cancelation.

Advanced System Care Pro, Inc is NOT a BBB Accredited Business.

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