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Business Profile

Electric Connectors

Wallbox USA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electric Connectors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have owned a Wallbox Pulsar Plus Level 2 Charger for about a year. It has been working okay until about a week ago, when we were asked by the Wallbox app to update to the latest software, the charger and the app stopped working properly.The charger could not connect to Bluetooth anymore and we cannot do any settings without the connection. Previously the Amp level was set to 24Amp, but the charger automatically changed to 40Amp and caused the power shutoff whenever we tried charging our EV.Since the charger came with a 3 year warranty, we reported the problem to their customer service on April 29, 2024. ******* - the service rep has been in communication with us since then. He has asked us to do many multi-step processes to reset/restore/reconnect the charge but none has worked. They even asked us to hire an electrician (without covering the cost of the electrician) to open the charger to do a last restore before they consider replacing a new charger for us. This is very frustrating and ridiculous. The charger was faulty and none of this was our mistake!We did the last process anyway since it was required but it still did not work. We are so frustrated due to many reasons:1) They did not treat this matter seriously. We are unable to charge our EV and they kept dragging resolving it 2) They asked us to pay for an electrician out of our own pocket to perform a process on their faulty product that is still covered by the warranty. How ridiculous it is!!!Until now, they have not offered any solutions to fix this matter that works. I asked them to call me to resolve it quicker but they never called. Sometimes I have to send the emails a few times to remind them to respond. It is a very unacceptable level of service!I request a call back from the *** of the company to resolve the issue by today. Please stop bullying your customers!!!Thanks *******

Wallbox USA, Inc. is NOT a BBB Accredited Business.

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