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Business Profile

Internet Services

Justia
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Justia put up a listing for me as a lawyer showing that I was practicing law in ******, ******. I did work for a law firm in ****** over 14 years ago, but have long ago left ******. The site shows me as having an address and practicing law there today. As a US citizen, under current sanctions laws, that is a federal crime! It is clearly false and, since it constitutes a crime, it is defamatory. I wrote to them, and they removed it for 24 hours, then put up another one with essentially the same information. I need your help in resolving this. Here is the link in question:**************************************************************************** This is causing me huge problems, my accounting firm has dropped me as a client because of this. Please help!

    Business Response

    Date: 06/26/2023

    Hi Nat: 

    Please note that **************** is not a Justia client. 

    **************** complains that his personal information is on our website. 

    Justia provides access to lawyer information located in the public record. We do so as a free public service. The listings in question relate to ****************** association with the State Bar of *****, the State Bar of California, and the District of Columbia Bar. 

    The information provided on these bar association websites are in the public record. Justia uses public information to generate profiles on the Justia Lawyer Directory. Furthermore, Justia has generated a process by which lawyers may remove their information from the Justia Lawyer Directory by first claiming their profile(s). This requirement is in place so that unauthorized third parties may not remove or tamper with a lawyers information.

    However, even though we are under no legal obligation to do so, Justia promptly responded to ****************** initial email request, dated Tuesday, June 20, 2023, at 9:23 a.m. Pacific Time, to remove his information. At that time, **************** provided a single link to a listing. Justia removed the information contained at that link and replied on Wednesday, June 21, 2023, at 8:00 a.m. Pacific Time, informing **************** that his information was removed. 

    **************** replied on Friday, June 23, 2023, at 1:59 a.m., Pacific Time, alleging that we replaced the removed listing with another listing. This is untrue. We performed a more thorough search of our site and removed the preexisting listing identified by **************** from our site.

    We wrote back to **************** on Friday, June 23, 2023 at 1:17 p.m. Pacific Time, apologizing for the oversight and informing **************** that all his information was removed from our site. 

     

  • Initial Complaint

    Date:02/04/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There is court case which has been sealed on your website:************************************************************************************************ I kindly ask for this court case be removed from your website as it contains sensitive personal information about my person, and again it should have been removed. Please I kindly ask for your cooperation in removing this information from your website.Thank you

    Business Response

    Date: 02/06/2023

    Hi Nat,

    Please note: **************************** is not a Justia client.

    **************************** complains that her sealed court opinion is on our site.

    Justia provides access to federal and state court dockets, filings and opinions located in the public record. We do so as a free public service. The matter in question refers to a ******************* of Appeals decision, Inchaustegui v. ***************************************************** Reports and North Eastern Reporter, Second Series (96 ****2d 111; 749 N.E.2d 196).  We do not see a record of this decision being removed post-publication from these reporters.

    Even though we are under no legal obligation to do so, Justia will reasonably provide accommodation to block public record case filings and opinions on our site from appearing in search engine results using the robots.txt protocol.  Justia provides a form for submission of such requests along with a more detailed explanation of our public record court filings and opinions here:
    ***********************************************************************

    We have no record of **************************** submitting such a request directly to us. 

    As a courtesy, we have now submitted a robots removal request regarding Ms. ************* opinion, however, **************************** is advised we have no control over how long it will take any search engines to remove this or any other opinion. For any future correspondence, **************************** should contact us at **********************************.

    Customer Answer

    Date: 02/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************************

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