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Business Profile

Resume Services

Capstone Resume Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Resume Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reached out to CRS on Sept '23 and again on 3/26, based on a LinkedIn generated email and proposal. CRS noted they were well positioned on industry trends on resume and LinkedIn writing so I moved forward with the resume writing, LinkedIn update and Distribution Services. 3/31 due to payment processing issues, CRS provided a shopping cart screenshot clearly noting the agreed services which I paid via Venmo. After a CRS delay, I received the documents on 4/8. Upon review of the documents, I was alarmed as it was merely the same resume format, included minor updates to the introduction, inclusion of keyword skills some that were redundant or NA, cut / paste of updates to my current role I provided. Further CRS removed good previous experience from my current role that would align with jobs I communicated I plan to seek out. LinkedIn profile was merely a cut/ paste of the resume with a profile heading change so no effort spent. I shared comments which CRS noted they would take on and reissue. After another missed deadline they committed to and further research of similar comments on various websites that I was experiencing I sent an email on 4/16 asking for an amicable solution to part ways. Acknowledging limited effort in the resume writing so please keep payment for that, but I would like a refund for the LinkedIn update and distribution services. She responded noting I have received all the documents I paid for thus fulfilling CRS requirements which was incorrect. 4/18 I replied noting my offer was reasonable, but again responded with incorrect information and my resume was optimized, likely by Gen *** 4/29 I followed up again noting what I paid for again. 4/30 CRS finally recognized what I paid for and agreed in an email of the refund and allow 5-7 days to process. 5/9 I followed up on refund status with no response. At this point I see further CRS communication pointless and if responded to will be just as unprofessional as the entire experience has been.

  • Initial Complaint

    Date:10/05/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 25, I paid *** **** at Capstone Resume Services **** (********************) to create a refreshed ******** profile for me. We communicated frequently over the past several months, with me making requests for specific revisions, but despite providing specific instructions/comments in the documents and via email, *** did not make the requested revisions (rather, she repeatedly sent documents rife with inaccuracies and spelling and grammatical errors. I have attached one email as an example of the information I provided along with repeated notes about errors that were never fixed (*** **** Communication ******* Since nothing had been accomplished, I asked *** on Sept 13 if she felt that she could complete the tasks or provide a refund. She stated that she would provide a refund and I have followed up twice since then with no response from her (*** **** ******************* In reviewing the company's profile on****, I see that others appear to also have had issues with refunds, so I am seeking the****'s assistance to ensure the refund is processed. Please let me know if further information is needed.

    Business Response

    Date: 10/07/2022

    Business Response /* (1000, 5, 2022/10/06) */
    Refund of **** is processed. Company put in over ** hours on this one ******** profile alone due to compliance issues between what characters ******** allows (each section has a limit) and what the client wanted in the profile. At the end of it, the connection could not be made and dissemination of information broke down. We wish ******** all the best.


    Consumer Response /* (2000, 7, 2022/10/07) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    The request/complaint was regarding a refund that the owner offered and as indicated in the response, the refund has been processed. While some of what is written in the owner's response is an inaccurate representation of our transaction, it is not necessary to discuss further or publicly since the refund has been processed. I wish *** all the best.

Capstone Resume Services is NOT a BBB Accredited Business.

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