Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted them for a *** for my 2010 ***********. They missed to detect a major electrical defect including error codes (despite reporting in the *** that there were 'no relevant current codes)'. This oversight cost me $3,300 in repairs since I bought the car relying on Sterling's ***. In addition to the error codes they omited to check or report, the issue was also impossible to miss during the *** since it drained the battery within 20 minutes. I contacted the business to ask to be reimbursed for 50% of the damages resulting from the negligence but have not received a positive response.

  

  Business Response

  Date: 11/06/2024

  ***** **** brought his 2010 *********** stating that he may be selling it to someone and that person would like a **** ******* then called into the shop to go over what was included in our standard pre purchase inspection (inspect belts, hoses, brakes and tires. Scan computer for any relevant codes. Visible inspection for damage or ill repair) and pay the $175 over the phone. ***** then signed for the ***, spoke with the technician before and after the inspection, and signed his approval of the *** when completed.   As I explained multiple times to *******, A PPI is an inspection. It is not a complete diagnosis and no repairs are made.  On Oct 11th, After ***** signed his invoice and picked up the vehicle, One of our staff spoke with ******* regarding the outcome/findings of the inspection and and a copy of the invoice was sent to him as well. Then on 10/14 ******* emailed with a list of things he thought should have been done during the **** After explaining repeatedly what our inspection includes and him still unsatisfied, we offered to reimburse him the $175 he paid for the inspection. He then sent another email that he had $1200 in repairs, then another stating $1800 and now $3300. He sent multiple emails stating that he would be posting bad reviews on all platforms if we did not agree to pay 50% of his repairs. He then posted reviews on ****** and yelp, and said he would now file complaints to BBB and then small claims court if we did not pay him. There was no negligence on our part and we will not be paying ******* any money for repairs he had done on his vehicle.