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Business Profile

Caterer

Willie Wingz Family Kitchen LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 17, 2025 I hired ******* ******* of Willie Wingz to provide catering services for an event scheduled for graduate students at ************. The agreement included delivery of prepared food by 12:00PM to the event location. The event was scheduled to end at 1:30PM. I paid a deposit of #***.12 on March 17 and a remaining balance of $***.01 on May 6 totaling $628.03 paid in full prior to the event. ******* and his business completely failed to deliver the contracted services. No food was delivered on time, communication ceased and there has been no refund. The catering team arrived more than two hours late, 30 minutes after the event had already ended, rendering their services useless.Upon their arrival, I told the driver clearly that if payment was still expected, they should forego delivery entirely, as the event was over and the damage had been done. Despite this, ******* later refused to issue a full refund and offered only to "cook for me another time"an unacceptable alternative given the circumstances.Due to this failure, I was forced to spend additional money out-of-pocket to secure an emergency food solution for guests, adding to the overall financial impact. The event was significantly disrupted and ultimately ruined due to the catering companys negligence and lack of professionalism.I made multiple efforts to resolve this directly and professionally with *******, requesting a full refund and offering an opportunity to explain or propose a solution. He acknowledged responsibility in writing but refused to issue a full refund, claiming that his team had incurred costs for food and labor. These are not my responsibility as a client, given that the service was never *********** this point, I am filing a formal complaint on the grounds of:Failure to deliver services as contracted, financial loss due to breach of contract and potential consumer fraud I am seeking a full refund.

Willie Wingz Family Kitchen LLC is NOT a BBB Accredited Business.

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