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Business Profile

Collections Agencies

American Capital Enterprises, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for American Capital Enterprises, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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American Capital Enterprises, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/04/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ALHAMBRA HOSPITAL MEDICAL CTR, I do not have a contract with AMERICAN CAPITAL ENT. collection agency. They did not provide me with the original contract as requested.

      Business Response

      Date: 07/10/2023

      Alhambra Hospital Medical Center has not responded to our request for verification.

      Consequently, we have deleted this item from her credit report. 

    • Initial Complaint

      Date:05/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a copy of a experian credit report revealing a debt in collection for $2,160.00. I told *** that wanted to pay the collection off that listed on my credit report. *** double debit my debit card for $2,160.00 twice. Then, he sent me a receipt, excluding the amount paid. I would like for *** from American Capital Enterprise to pay back the billing error and provide a proper receipt, providing the amount $2,160.00 paid. *** also included a .40 charge without explanation.

      Business Response

      Date: 05/10/2023

      We have investigated this, and our bank records only reflect that we ran the card once and payment was only debited once from her account. 

      Her records simply show "pending" twice. We have called her to explain but she has not returned our calls. 

      Customer Answer

      Date: 05/11/2023

       I am rejecting this response because:  I EMAILED THE COMPANY THE SAME DAY THIS OCCURRED.  I EXPLAINED TO THE COMPANY WHAT HAD OCCURRED.  THEY DID NOT CALL ME RIGHT AWAY, I CALLED THE COMPANY, AND I SPOKE TO MAX.  INFACT MAKE ASKED ME TO HOLD ON, AS THOUGH HE NEEDED TO TAKE THE PHONE CALL IN PRIVATE.  I ASKED HIM, IF HE DEBTED MY CARD TWICE HE SAID NO.  BUT HE COULD NOT EXPLAIN WHY? HE EMAILED ME A RECEIPT.  STATING ACCOUNT(S) PAID IN FULL WITH ZERO BALANCE WITHOUT PUTTING THE AMOUNT PAID.  PLEASE EMAIL ME A PROPER RECEIPT WITH THE AMOUNT I PAID.  NOW THE PENDING CHARGES ARE STILL PENDING.  MAY BANK IS WAITING FOR YOU TO RECEIVE THE MONEY, SO THEY CAN RESOLVE THIS MATTER.  IT IS VERY UNUSUAL THAT NONE OF THE TWO CHARGES CLEARED.  AND, I RECEIVED A VOICEMAIL, ASKING IF I WAS "OK".  NO I AM NOT OK, THAT I AM GRIEVING AND CAN NOT GO BACK AND FORTH.  I SENT THE INCOMPLETE RECIEPT TO BBB.  FOLLOWUP AND REQUIRE THIS BUSINESS TO GIVE AN APPROPRIATE RECEIPT
      THIS IS IT FOR MY STRESS LEVEL CANNOT DEAL.

      Business Response

      Date: 05/16/2023

      AMERICAN'S MERCHANT CARD PROCESSOR AGAIN CONFIRMS  THAT $2166.40 WAS SUBMITTED, APPROVED, AND CREDITED TO OUR MERCHANT ACCOUNT ONLY ONCE ON MONDAY, MAY 8, 2023.   

      HER INITIAL EMAILED CONCERN WAS RECEIVED AFTER HOURS AND WHEN SHE CALLED FIRST THING IN THE MORNING SHE WAS ONLY PUT ON HOLD WHILE WE VERIFIED THERE WAS NO ERROR.  

      MOREOVER, SHE HAD REQUESTED A PAID LETTER, NOT A RECEIPT.  WE'LL GLADLY SEND HER  A SECOND PAID LETTER AND ADD THE AMOUNT PAID EVEN THOUGH IT'S ON HER CARD STATEMENT AND WAS GIVEN HER PAYOFF UP FRONT. 

      SHE IS WELCOME TO CALL US DIRECT IF QUESTIONS REMAIN. 

       

       

         

       

    American Capital Enterprises, Inc. is NOT a BBB Accredited Business.

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