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Business Profile

Family Entertainment

Uptown Jungle

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Family Entertainment.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Cindy G

    Date: 08/24/2024

    I recently visited Uptown Jungle in ******** and was extremely disappointed with how they handled a serious health concern. During our visit, we witnessed a child vomiting, spreading it on several children while being carried by a parent. As the staff cleaned up the area, the child and their parent returned, which I found alarming given the potential health risks.I approached management to express my concerns, emphasizing that its a health hazard to allow a sick child to remain in the play area, especially after vomiting on others. The assistant manager informed me that they had cleaned up the mess and that the parent claimed the child was fine. They offered me free passes and t-shirts, which I declined, as my primary concern was the health and safety of the children in the facility.When I asked about their policy for dealing with sick children, I was shocked to learn that they do not have a protocol for asking unwell patrons to leave. In a time when COVID-19 and other illnesses are still prevalent, this lack of precaution is deeply concerning. It's disappointing that a business catering to families doesn't take stronger measures to protect its guests. I expected better consideration for the safety and well-being of children and families.Until they implement stricter health policies, I cannot recommend this place.

Uptown Jungle is NOT a BBB Accredited Business.

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