Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction:
  11/22/2022 (& 12/22/2022)
  
  Amount paid to business:
  I was charged $254.15 (two times, =$508.30)
  
  What the business committed to provide: Inlp.org committed to provide courses for Neurolinguistic programming to obtain a certificate from them.
  
  Nature of the dispute:
  The nature of this dispute is that I never opened one course or any material for it online (it is trackable/provable. You will see 0% attempted on every course listed. I did not open the materials ever, and will not be taking the course). I thought that I canceled the subscription when I realized just how much they were going to try and charge in total(shortly after initial charge), I realized it was not realistic for me to be taking the course at that time, nor is it now with all thats going on in my life. Family tragedy, death, moving, etc. When I saw an attempted charge again(January 2023, but I locked my card)I immediately emailed them asking to cancel as well as asked them to refund my money as I have not ever opened the coursework, I do not want this service, and would not be using this service.
  
  Whether business tried to resolve problem:
  This business did *not* try to resolve the problem. They told me they’d be keeping my money and I can apply it toward a future course. I explicitly told them I do not want to take this course and will not be. I want my money to be returned, especially being that I have never received services for those two payments and I never will. They have not resolved the issue, nor have they tried in any way.
  
  Account/order/tracking #:
  Order #(Nov. charge): 69**0
  Order #(Dec. charge): 70126
  Order #(*attempted* Jan. charge): 70**7
  There is no account number to my account but the email that’s associated to my account is the same email I used here; ********.***@gmail.com, as well as same phone number.

  

  Business Response

  Date: 02/06/2023

  Our refund policy clearly states that you can receive a 100% refund on your purchase within 7 days of enrollment. This is in the terms and conditions and one our FAQ's page. ***** had months of access to both our NLP Practitioner and NLP Master Training. She states that she did not access the trainings during thatt time,,however, there is no way to tell whether she worked through any of the modules or not. Her completion is based on whether she manually clicked the "complete" button for each unit. Regardless, she was on a four month payment plan for our NLP Combo (Practitioner and Master trainings) and made two of the payments (total of $498). When she contacted us, I let her know that she can cancel her payment plan but would not receive a refund as she was well beyond our 7-day money back guarantee, however, we would be willing to reduce her access to just the NLP Practitioner, as she had paid half of the combo payments. Technically, we were not obligated to do that, but wanted to offer it as a kind gesture. She refused, made threats, and filled a complaint with her credit card company.