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Business Profile

Shipping Masters

The UPS store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shipping Masters.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an important check going to ******* and it was delivered to someone in *********. The person in ********* signed for it, I have proof. As soon as I noticed this great error, I had to make my way to a ***** branch to put a stop payment on the check. I had to reissue another check and figure out an alternative to send the check.I went in to this *** store and explained the situation to the employee and she made sure to tell me that they always verify with the customer the address on the screen. I explained again that the issue was not the incorrect address on the package. When she realized it wasn't a customer error she said she'd have her manager call me the next day.I didn't get a call the next day but some days later a very professional employee called and said that the package was now on its way to *******. I explained that Unfortunately I had to put a stop payment because someone received and signed for my package in *********. He understood and said he'd talk to his manager about refunding me. I thought great! Unfortunately no one called me, so I called and I was told that the package is in transit to the right location. I had to explain again what happened. She said she'd have her manager call me.Manager finally called me to tell me that my package made to ******* but no one was home to sign for it. I explained the situation again & explained that I had to put a stop payment on the check because someone signed and accepted the package in *********. She insisted it was only at the wrong *** facility and that it was rerouted and she wasn't going to refund me.

The UPS store is NOT a BBB Accredited Business.

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