We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Repair

American Diesel
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American Diesel's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Diesel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/06/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb. 07, 2022, I paid American Diesel $20,283 to replace the ******* On 08/01/2022 they asked for another $1801 to replace the valve body. American Diesel replaced engine with Jasper ******* Jr. also suggested I replace the turbo. He said it's "not if, but when" it will go out. Said it would be cheaper now. They put in the wrong turbo, many wrong parts. This caused computer to send false signals of bad valve body. Numerous trips back and forth stating truck was done. Continuous problems... After ***** months they stated truck was finished. Terrible problems continued. Took truck to new shop. Discovered wrong turbo installed which caused all problems, including valve body. Very shoddy work, missing brackets, loose hoses and broken caps. Had to purchase another new valve body because American Diesel said they didn't have the codes, they discarded them..? According to transmission mechanics I've spoken with, you always log the codes. It's the only way to communicate with the ******* After new valve body instal, all questions were answered about American Diesel. Cost me an additional $8000 to get my truck back running with no further problems. Filed a complaint with ****** of **** Repair. American Diesel told them that I asked for that turbo??? Hello, I'm the consumer not the professional. At no time did I ever ask for that turbo. I didn't even think about replacing the turbo until Jr. told me I should because of the miles on the truck. This facility should not be in business. I'm sorry I learned the hard/expensive way. Yes, I could take them to small claims court and undoubtedly win. However, then you have to collect the money. In this state.....good luck. In my 57yrs I have never written or filed a complaint. There is so much more to this story. I have photos of the 2 boxes of wrong parts that had to be taken off and replaced with the right ones. At this point I would just like to get the $8000 back that it cost me to get the truck running right.

      Business Response

      Date: 11/22/2023

      Hello *******,

      It was nice speaking with you earlier. As we discussed the complaint with **************** was determined to be at no fault of American Diesel by the ***.

      **************** contacted and ***; ****** of ********** Repair who conducted an investigation into ****************** claim. We supplied the inspector with all our parts records, ****************** invoice and paper trail while repairing his vehicle, as well as showing the inspector ****************** faulty parts that we replaced. The *** found that we repaired all ****************** complaints and were found to not be at fault. Unfortunately ****************** vehicle did take longer than he originally estimated, as he continued to request additional add on parts and even a turbo that American Diesel Service Advisors did recommend against using. While ****************** truck was here the owner of the business allowed **************** to use his personal truck on multiple occasions to make sure that **************** was always taken care of and not put out while his truck down. We always strive to provide our customers with the very best.

       

      If you have any questions please let me know.

       

      Thank you,

       

      *********************************

    American Diesel is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.