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Business Profile

Truck Rentals

Uhaul

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Rentals.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to eztend a rental but .y requests ********** belongjngs and uhaul towed and the local uhaul doest speak english worth a darn

  • Initial Complaint

    Date:10/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When checking out I noticed that the gas tank level was incorrect and failed to notice mileage was also incorrect. I drove the vehicle less than 10 miles and was charged for 45

  • Initial Complaint

    Date:08/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scheduled a Uhaul rental for a trailer for 5:00pm 8/12/24. It was an authorized dealer at an auto shop, not an official Uhaul location, and their hours on the Uhaul website said they close at 6pm. Showed up at 4:55pm, and the placed was "closed". The sign was off, all the doors were locked, and there was nobody when i looked into the windows.I was going to leave until i saw around back that the shop's garage door was open. I walked over to that, and saw a mechanic. I asked him if they were closed, he said yes. I asked why they were closed if their posted hours were until 6pm, and that I had a Uhaul rental. He said the owner wasn't there, he was out buying a vehicle, so they weren't open without him there. But since I had a rental he said he would call the owner (who is the only person at this shop authorized to do the uhaul rentals apparently). He calls the boss, the boss said he couldnt get the uhaul app to work on his phone, so I couldnt get my trailer. They told me to wait 5 minutes and usually it comes back working. I waited for 20 minutes, he called his boss four times, and each time he said sorry it's not working, we cant rent you this trailer. So I left, obviously. I called Uhaul and tell them what happened, and they file the $50 reservation guarantee for me and say I should be good to go. A few minutes later I get a call from a local Uhaul representative and he asks me what happened. I tell him the whole story, and all he says is "well we're gonna have to side with the dealer on this one, we are denying your $50 claim." I ask why? He says because I chose to leave.I'm sorry, am i really supposed to sit there all night and wait for this mysterious boss to show up and for his app to start working? He never told me to wait and stay, and he never told me he was coming back. I have a schedule to keep, thats the point of the reservation, and they couldnt get me a trailer. End of story. Apparently the dealer told them i CHOSE to leave without a rental. Lies.

  • Initial Complaint

    Date:04/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 31st 2023 placed a reservation for a tow solely using the 800 number for uhaul. Since their website didnt give accurate information on it being available. I told the person taking the reservation we needed to pick up the tow dolly in ******* ** to tow a vehicle to *********, ** for one day. No clear rate was given and nothing emailed as promised. Over the next 5 hours after making the reservation UHaul called and moved our reservation 2 times. The morning of April 1st we picked up the tow dolly from the 3rd pickup location given (received great service they hooked it up for me). I did ask about the rate and said we would turn the equipment in by the end of today she said dont worry it will get figured out after you turn it in. We returned the tow dolly to the exact location in *********, ** off University the same day 4-1 at 5:50 pm. We were yelled to from a connex to manually move the dolly by myself into a small spot. Their small lot was filled and there wasnt enough room or option to back it in and the ***************** says do not back up! I am upset over being charged 2-3 day rate for one day use and manually moving a tow dolly when I have a bad back.I did reach out to UHAUL 800 number and told thats how they charge and told them I would no longer be a customer. There only solution was to offer me a $20 gift certificate to UHAUL. So what if there was a next time I could for sure blow out my back?!

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