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Business Profile

Log Cabins

Pirate Cove Resort

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a reservation to camp at Pirates cove resort on November 17, 2023 till November 23, 2023. I had already pre paid ($583.15) when I booked in October 15, 2023 I called on November 9 and spoke with **** and told her I was going to need to cancel due to the passing of my mother in law. She stated she could offer me a on time fee of ***** to cancel and if I could come up with another date to reschedule up to a year out within a week. She advised me she put notes in the computer. I called back again on Noveber 27, 2023 and spoke with ****** and he told me that the site was indeed used by someone in our party which was not true, since it was only my husband and 2 daughters with me going. I told him there is no way that anyone attended from our party. I told him I had cancelled it with Shae. He said he was working with her the following friday which was December 1, 2023. I received no call back once again. I called back December 4, 2023 and spoke with **** and she apologized to me and was no aware I was auppse to get a call back. She said she works with him again tomorrow and they would get to the bottom of this. Again, I got no call back. I called back and spoke with ****** and he said he talked to corporate and they said there is nothing they can do to help me out and that I would not be getting any kind of refund. I have reached out several other times, I have asked for corporates number all I get is this *******************. On there website it clearly states easy cancellations, all I get is the run around.

Pirate Cove Resort is NOT a BBB Accredited Business.

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