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Business Profile

Wood Stoves

Wood Heat Stoves and Solar, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Stoves.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order (order # ****) for a part for my wood burning stove on Feb 26, 2022. I was required to pay the $493.46 upfront. I was told 6-8 weeks to receive. I am still waiting. I emailed them May 14 and was told the material would arrive in June to make the part. I emailed them July 25 and was told Id get an update. I have never received an update despite emailing them Sept 5, Sept 7, Oct 6, and Oct 17. The only phone number that works has a voicemail that does not allow messages to be left. My credit card company cannot assist since they have no available phone number.I have contacted the ******************************* but they did not have a working phone number either. I have asked for my money back but have been ignored. I need either the part or my money back. I have been more than patient. I greatly appreciate your assistance!Thank You!

Wood Heat Stoves and Solar, Inc. is NOT a BBB Accredited Business.

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