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Business Profile

Computer Hardware

AbleSys
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Previously, I purchased a lifetime license for Abletrend software, and I had no issues for a number of years. In 2017, the company decided to add an annual $300maintenance fee to the lifetime license, in an attempt to make even more money from customers which already paid for a lifetime license.I filed a complaint with ******************** and the owner, Mr. **** reached out and offered to no longer charge me the annual fee if I agreed to remove the complained from the BBB site. I agreed and there were no more issues until now.When attempted to upgrade to the newest version ($600) for the lifetime license owners, my transaction was rejected indicating that there was an account error. I called and was told that they received instruction from Mr. **** to not approve my upgrade unless I also paid for my annual maintenance fee, resulting in a $900 transaction. I refused give that this was in contradiction to what was previously agree by Ablesys.I sent an email to ******************* asking to reconsider given the previous agreement with ***************** and this was respected up to this point.Additionally, the company has removed a large number of free or inexpensive data connections, with just a few reliable options in place, costing hundreds of dollars per month to use. This maintenance fee was supposed to cover the costs of various integrations and connections giving customers options to connect with the software. Now this is no longer the case, and it appears that the maintenance costs are just kept by Ablesys as profit margin alone.I am requesting that Ablesys respect their agreement and stop attempting to charge me this annual cost, as previously agreed.

    Customer Answer

    Date: 10/09/2023

    ********,

     

    I would like to cancel or retract the complaint (ID ********* against Ablesys as this was resolved amicably.

     

    Please let me know if I need to do anything else.

     

     

    Regards,

     

    *****************************

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