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Business Profile

Solar Energy Parts

Tandem Solar Systems

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    11/21/22 Invoice 217420 $9604.24 Solar Equipment
    11/23/22 Invoice 2****9 $25037.16 Solar Equipment
    $34641.14

    In the latter part of November Sean Overbeck CEO/Salesperson refused to accept my telephone calls, refused to return calls, or answer emails. I do not know why he acted as he did. He became very short and curt with me at the end. It was at this time I mentioned that I was eighty years old taking on what would be my last project of this size.
    After spending so much of my savings I expect to be treated as a valued customer, not as a pariah. His actions have caused me undue duress and stress as I cannot talk about my orders or issues. As a business this makes no sense. The California Department of Consumer Affairs stipulates the action of Tandem Solar is unacceptable.

    Business Response

    Date: 01/31/2023

    We are very sorry that Mr. G******* does not have a good feeling about Tandem Solar after our interactions with him.  As with all of our customers we tried to treat him with patience and respect.  Occasionally, as with any business, we are flooded with phone calls.  We were not always immediately available to take Mr. Gizowski’s phone calls, but we do our best to return phone calls in a timely manner.  Mr G******* took this as a slight and became abusive with our sales staff.  We have many customers of all ages, sexes, ethnicities, and backgrounds from all across the United States, and we appreciate all of them.  I have asked him multiple times if there are any solar questions that we didn’t answer for him.  The only replies have been about how we treated him poorly.  I am still open to discussing any solar related questions Mr. G******* has, but he only seems interested in berating our staff with negativity and obscenities.  
    _
    G*** *******

Tandem Solar Systems is NOT a BBB Accredited Business.

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