Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stopped at this store to have a balance and a rotation done on my car I picked up the vehicle 2 hours after they began the service as soon as I got on a road faster than 35 mph my vehicle started shaking and I immediately called the store manager. I told him the problem that I was having the vehicle and he said to come back the next day. The problem is I was traveling through and I didn't want to give them another chance to get over on me. I had no confidence in this shops work. Would you? The following day I had to get the vehicle balanced again at another repair shop on my way home to Oregon, I had to pay again to have that service done. It took me 5 hours to drive 140 miles because my car would vibrate so badly that I had to drive 50 mph or less. I contacted the store manager a third time and told him that I had to get the repair done from another shop and that I wanted my money back for the service that they did not complete when I was there. He told me I had to go through corporate in order for me to get my money back and it would take 2 to 3 weeks in order for this to happen. He said I should email a copy of the receipt that I had for the shop that did the repair correctly, and that he would forward it to his manager, the general manager. I did as he said and I called back the next day. The general manager acted like I was lying to him despite the call after leaving the shop, despite three calls previously explaining the trouble I had to deal with after driving 5 hours and not being able to exceed 50mph. He treated the situation like I had to prove to him that I indeed had not received the service I paid for and that I also paid another shop to do the work that his shop charged me, but never did the work. After leaving multiple messages for this general manager, He never returned my phone call, then 1 week later I called and he acted like I was lying to him again. This manager is the worst person they could have In a retail position. I want my $ bak

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 5, 2022/08/11) */ **See attached** Consumer Response /* (3000, 7, 2022/08/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response from the company is not taking responsibility for the lack of service performed and nor is it refunding me the amount of money I paid Mountain View Tire for that service that was not performed. I paid Mountain View Tire $130 for the balance and I paid them an additional $100 for the oil change. I then had to pay an additional $40 to another company to perform the work correctly. The fact is the amount I paid Mountain View Tire is what I should be refunded, it was Mountain view Tire that charged me 130 for work that was not performed, not 40 for work that was not performed. Take ownership and be responsible for the amount you charge for the services you provide customers. Not what your competition charged me to do the service your company did not perform as promised. It would be the responsibility of Mountain View Tire to refund me the amount they charged me for the balance service that they did not perform. Why would they think that refunding me the cost that another shop charged me is adequate. My effort to provide Mountain View Tire with the correct receipt was satisfactory. If they had any doubts about my claim then they could have taken the time to personally call the shop that issued and receipt where I paid to have the service performed. I paid Mountain View Tire for the exact same service but did not receive the service. The receipt shows a date of processing the transaction from the business that I had the service done at not the day the service was performed and I explained this to the manager at Mountain View Tire. Regardless, the lack of service and the amount of effort applied to notify Mountain View Tire that the work was not done correctly should have at minimum given them confidence that this customer was honest and had taken the time to share my experience with them. I simply want back what I paid to Mountain View Tire for a service charge that was not performed. Instead the attitude and effort to debunk a valid mistake has been dealt with in an aggresive manner that is based on defensive action and that is the most disappointing part in all of this incident. The most important aspect of any business is the customer, I know because I own two companies, the experience that I had and am still having 4 months later, and that has not been resolved is not necessary. It shouldn't require me filing a *** complaint or posting a review ****************** and wherever else I can just to get a refund back from the business. This is a business failing to be honest and forthright in the services they provide the public. When it gets to this point the result is not attractive and reflects directly upon the business's management team. The money that I paid but did not receive anything for should have been refunded a long time ago, and I should have been given credit for calling and sharing what my experience was like and then wanting it to be taken care of promptly That's not a negative customer, that's a customer that had a very bad experience while traveling, that's the fact. My wrong doing if I did anything wrong was walk into Mountain View Tire, look what my experience has been. It's not my wrong doing it's actually how things should go in business when dealing with customers. I hope if anything that Mountain View Tire takes a different approach next time someone complains about a service that wasn't done or done improperly, and that they address that customer with respect consideration. This was not that experience for me I still have not been refunded the money that I paid to have the service done and I still haven't received an apology for being interrogated instead of treated with respect and consideration.