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Business Profile

Air Purification Systems

Clarifion

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Reviews

Customer Review Ratings

4.11

Average of 299 Customer Reviews

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Review Details

  • Donna H

    Date: 01/24/2023

    I love this product. I had an issue with one of them. When I contacted them with my problem they responded back right away. With in 24 hrs I had another one being shipped to me. It is a great product if you have allergies to ************ I would & have recommended this to family and friends. **************

  • Sharon R

    Date: 01/10/2023

    Sharon R

    Date: 01/10/2023

    I bought their ionizers and after 2 months of use, they stopped working. There is no warranty! They do not back their product. I haven't been able to reach anyone to resolve this issue. The customer service is poor!

    Clarifion

    Date: 01/12/2023

    Thank you for your email. We absolutely have a 30 day warranty as listed on our website. We also sell extended warranty plans. We do back and product and our records show that you contacted our support team and we processed a replacement order for you on Jan 11, 2023. We also sent you your new order number: CF-******. Please check your junk and spam folders to ensure you are receiving our support emails.

  • Rick R

    Date: 12/04/2022

    Rick R

    Date: 12/04/2022

    Clarifion does not warranty their product. That should tell you everything you need to know about the company.I bought 6 less than a year ago, and onlyn3 are still working.

    Clarifion

    Date: 12/06/2022

    Thank you for your inquiry. Actually we do warranty our products. In fact, we provided replacement units for you Sept 2021. We will have our support team reach back out to you in attempt to resolve your issues.

  • Joseph C

    Date: 12/01/2022

    Joseph C

    Date: 12/01/2022

    I bought the 3 pack two months ago and one has already stopped working. The model number as-cin78703-01. Please be careful of scam. What a piece of c***

    Clarifion

    Date: 12/06/2022

    Thank you for your note. We're sorry that the product did not meet your expectations. In searching our support tickets, we do not have any record where you contacted us to resolve the matter. Therefore we will send you an email from our ticketing system so that we can help you!

  • Lorie T

    Date: 11/18/2022

    Lorie T

    Date: 11/18/2022

    If you buy one, buy only from them directly. My quit working in less than one month. I bought it through Amazon so they won't stand behind their product. I had thrown the box away otherwise I would have returned it to Amazon. I figured since it was Clarifion's product and I could prove I purchased it they would stand behind it but no they will not. Very disappointing.

    Clarifion

    Date: 12/06/2022

    Thank you for your inquiry. Please note all amazon returns not just for our company must go back through Amazon. The reason is you must go back to whom you order from. We have no customer or order information on you. In checking, our support records do not show any inbound call, chat nor email from this email address. Our support team has just sent you an email with the best way to contact Amazon to resolve this issue.

  • Imogene H

    Date: 10/04/2022

    Imogene H

    Date: 10/04/2022

    This company is a SCAM!!! I was considering ordering one of their tiny air purifiers when common sense told me there was no way something that small would work. I had already clicked PayPal as means of payment when I changed my mind and did NOT complete the order. Those crooks processed the order anyway! When I got an e-mail that the order was on the way, I was shocked and called customer service. I told them I did not complete the order and did not want their product. I was told if I returned it (even unopened) I would be charged restocking fee of $5.00 and that the **** shipping and **** taxes would NOT be refunded - plus I had to pay for return shipping on top of that! So out of the $58.00 they illegally charged on my PayPal, I will only get $37.00 refund for something I didn't even order!!! DO NOT GET SCAMMED BY THIS DISHONEST COMPANY!

    Clarifion

    Date: 10/19/2022

    Thank your feedback. We are as dumbfounded as you are. This is NOT our business practice. We have escalated this to our leadership team who will contact you directly. This is NOT our intentions to wrongfully charge anyone at anytime. Also you are receiving a full refund per the email from our support team from Monday. We are not taking any money from you.

  • DoddsR

    Date: 10/02/2022

    DoddsR

    Date: 10/02/2022

    I bought 6 and placed them thru my single family home and they never worked we had the same amount of dust so I wasn't very happy with them at all how about a refund or new product thanks ***********************

    Clarifion

    Date: 10/19/2022

    Hi there. Thank you for your feedback. Our records indicate that you have not been in contact with our support center yet, so we will email you from there and take care of you!

  • Nelda M

    Date: 09/19/2022

    Nelda M

    Date: 09/19/2022

    Nothing they stated worked for us. Dust is worse than ever.Very disappointed!

    Clarifion

    Date: 09/22/2022

    Thank you for your feedback. We're sorry that the item didn't work for you. We will look at your order and make contact with you via our support email. We want you to be happy!

  • Kristie H

    Date: 08/31/2022

    Kristie H

    Date: 08/31/2022

    I had them in my cart fixing to buy and decided Id better look at reviews. And I want to Thank every one of you who left a review! Not only did it save me money but my 83 yr old grandmother as well..

    Clarifion

    Date: 09/13/2022

    Thank you for your feedback.

  • Kimberly N.

    Date: 08/23/2022

    Kimberly N.

    Date: 08/23/2022

    This company is a SCAMMMMMMMM. They are unresponsive and fights dispute you make with your bank!!!!! Do NOT purchase. I wish I had come here before making a purchase. I WANT MY MONWY BACK

    Clarifion

    Date: 08/31/2022

    Thank you for your feedback. We're sorry that we've not met your expectations. We value our customers. If you have opened a credit card dispute, the bank will make a decision and inform both parties. Until then, we don't have access to process a refund. We will absolutely and immediately honor any and all decisions made by your bank.

    Kimberly N.

    Date: 09/01/2022

    Please refund my money. This is the worst product I have spent money on. Im beyond disappointed

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