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Business Profile

Dentist

Beautiful Smile Dental Newport Beach

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/06/24 1. Concern *************** completed x-rays and oral exam. *************** verbally recommended two root canals for number 8 and 9, 4 big fillings to replace all fillings because there are cavities underneath the silver fillings, and a deep cleaning.2. *************** informed me she billed my insurance and my co-pay for the deep cleaning is $284.00 with discount for $200. *************** said she has a special tool to complete a deep cleaning in 45 minutes. 4. *************** was 45 mins late to the office. 05/13/24 1. *************** was late to the office again about 45 mins.2. ***************** exam room I was in had dried ****** gauze, I brought it to ******* (receptionists attention). She said, Sorry and pick up the dried ****** gauze, did not disinfected the area. At this point I was nervous and should have left.5. When leaving I notice there was dried blood from another patient everywhere in the room. I was disguised. 6. I ask *************** if the root canal was completed. She informed me yes. Made an appointment for the 2nd root canal for 05/20/24, and crown placement on 06/3/24. She also went to go reapply makeup during the middle of the root canal. I notice she left the room with fresh makeup on her face. 05/20/24 I went to ******* for 2nd opinion.1. I learned nothing has been billed to my insurance company Blue Shield by ***************. She was referred to me by Blue Shield. 2. I learn there is no special tool for deep cleaning to reduce the time to 45 mins 3. I learn I dont need deep cleaning 4. I learn there was no evidence of deep cleaning done by ***************.5. I learn I did not need two root canals and 4 fillings. I do not have any cavities. 6. I learn tooth 9 was an incomplete root canal. I confronted *************** and she said, it was not completed because it was too inflected. 8. When I ask *************** for a refund she blocked me and ask me not to text her.

    Business Response

    Date: 05/23/2024

    We can neither deny nor admit that this person is our patient. We cannot violate the ***** policy. 

    Customer Answer

    Date: 05/23/2024

    I am requesting a full refund. 

Beautiful Smile Dental Newport Beach is NOT a BBB Accredited Business.

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