We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Event Planner

Formalbuilder.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Planner.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a free, zero down meeting with Formal Builder when my organization was looking to plan a formal. We were shopping formal companies to see who had the best deal. To get the free consultation meeting, they had us sign a large terms and conditions document. Within the document, there is a section which they vague used to ***** us for money when we decided not to go with their company. We had a 20 minute meeting with them and they alleged we owed them $21,000. After expressing issues with their business practices, they waited 9 months to send a follow up. I recently received an email from their lawyers alleging that we now owe them $31,000, and if we do not pay them they were threatening litigation or lawsuit. All of this for a 20 minute consultation meeting. They are an immoral company attempting to take money from college students.

    Business Response

    Date: 11/09/2023

    Hello *****, Im the Head of **************** here. Were ordinarily known for our exemplary customer experience here. We hope you accept our sincerest apologies for your recent experience with us.

    Your account has been placed with MCB and they will be in touch as soon as possible to try and make things right. If its more convenient for you, please get in touch with them directly as we no longer have access to your account. We are confident they will try to resolve your issue ASAP.

    Thank you for your review. All feedback is important to us and were sorry to hear youve had such a frustrating experience.

    **************************************************** office is now acting as the representative for Formal Builder regarding your accounts in question. Kindly update your records to reflect their representation and direct any future communication regarding this matter to ************************************************** office using the following contact information:

    Phone: ************** 

    Email: ***************************

    Address: ****************************************************************************

    Customer Answer

    Date: 11/09/2023

    We were sent to a debt collection agency for a debt we never agreed to. I would describe this company as predatory and immoral. They know their clientele and they understand how to take advantage of them though shady practices and aggressive verbiage. "We apologize you weren't satisfactory" is not enough for threatening my standing in my university, personal financial standing, and standing within my organization. 

    Business Response

    Date: 11/21/2023

    We pride ourselves on our Fraternity formal event planning services and the high quality standards that we have maintained for nearly 14 years. We ask that you contact the information posted prior as our company no longer has direct rights to your organizations account since it has been placed in collections. We do try to resolve this at the chapter level, but when that is no longer an option we must move our attention to our traveling clients who have adhered to their agreements. That being said, your MCB rep will do everything possible to find a reasonable and fair solution for you and that chapter.

    Customer Answer

    Date: 12/04/2023

    This is a blatant lie. Their collections agency has reported multiple times that the Formal Builder decided the outcome of this case. It is Formal Builder driving the predatory practices. 

Formalbuilder.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.