Reviews

Review Details

• Review fromMarsha S

  Date: 08/12/2024

  5 stars
  We went whale watching this morning. Absolutely fantastic! Saw over ***** dolphins, 2 sun fish,a mink whale, and lots of birds. I would definitely recommend them. ***** and ********* were great. They had so much information to share. They were extremely knowledge. I definitely recommend them!

• Review fromMi L

  Date: 05/04/2024

  1 star

  Mi L

  Date: 05/04/2024

  My friend purchased a ******* Locker voucher for me on Groupon and redeemed it for a reservation on Daveys Locker website using a gratitude discount code he received after his tour. He booked a 3:00 PM tour for me using the website system smoothly. The confirmation email showing a balance of $0 was received a few minutes after the booking.However, upon my arrival at the company's front desk for check-in on the reserved date, I was taken aback by the demand for an additional $28. It was explained to me that this charge was due to my friend's simultaneous use of a Groupon voucher and a discount code. I was given no option but to pay the extra fee or reschedule for a standard tour.Adding insult to injury, I was informed that a payment request email had been sent to the reservation email address on the morning of the reservation day (not the confirmation day, approximately 2 days prior). However, I did not receive this email in my inbox (only later found it buried in the spam folder) nor did I receive any phone call regarding this matter.When I questioned the rationale behind the two options they provided, as well as expressed my unawareness of the morning email, another staff member displayed a shocking attitude. They showed me their email system, insisting that the email had indeed been sent to the provided address that morning and opened. However, when I attempted to locate the email in my inbox, the staff member abruptly accused me of deceit with the unwarranted comment, "I don't know what you are playing at." Frankly, I am appalled that such language would be used by a service industry professional toward a customer, especially without any evidence indicating that I am the actual person who had opened or read the email! Furthermore, despite my strong dissatisfaction with their words and demeanor, the staff member showed no genuine apology, merely stating "regardless."

  Davey's Locker Sportfishing & Whale Watching

  Date: 05/05/2024

  To whom it may concern,I'm an Operations Manager with ******* Locker Sportfishing and Newport Whales. Your Voucher was applied to a 3pm Departure of our Luxury whale watching trip, of which a groupon voucher's promotional value does not cover the full value of as it is intended for use towards a standard whale watch. The price difference must be paid by the customer in order to use the groupon's promotional value towards a Luxury whale watching trip. The voucher code used to book online was also used in conjunction with a promotional code, which our trained associates recognize is against our policy of double discounting. No 2 discounted voucher codes (purchased or promotional) may be used at the same time for a single ticket as it allows a customer purchase our services far below reasonable market value(2 groupon vouchers for 2 boarding passed is ok). IE- 1 Groupon Voucher that has a promotional value of $36 + the promotional code "thankyou50", which was used in this case, is not a valid form of completed payment for a trip retailing at $64. After reviewing this order, as well as your previous and extensive transactional history with us, I have found that this is not the first time this discount has been overlooked by a technical glitch when booking online, and that this error in allowing acceptance of multiple promotional codes has been exploited many times. Our IT team is working diligently towards correcting this error in our website booking process and should not be an issue moving forward. I do apologize for any inconvenience this may have caused you, and will definitely counsel and retrain our in-house associates on how to address these issues moving forward, but will also commend them for upholding company policies even when faced with an uncomfortable interaction. Thank you for your feedback, allowing us to improve our service for our customers moving forward. Best Regards..

  Mi L

  Date: 05/28/2024

  To whom it may concern,Thank you for your response. I understand the policies regarding the use of Groupon vouchers and promotional codes, as well as the efforts of your IT team to correct the error in your booking system. I appreciate your acknowledgment of the inconvenience caused by this issue.However, your response fails to address the unacceptable behavior and rude attitude displayed by your staff. It is disappointing to see that you commend such conduct simply for adhering to company policies. This is both absurd and laughable. Professionalism and respect towards customers should never be compromised, regardless of policy enforcement.I hope that moving forward, your team will not only focus on technical improvements but also on ensuring that your staff treats customers with the courtesy and respect they deserve.Best regards

• Review fromEd F

  Date: 12/19/2023

  1 star

  Ed F

  Date: 12/19/2023

  I have gone on their whale watching tour a few years ago, and it was alright. But this time they did bait and switch on me.On December 7, I stayed at the Holiday Inn Express in Newport and I saw ******* Whale Watching flyer for $18. That evening, I called the phone number on the flyer and they said that I could still get the $18 tour as a walk up on December 8 at 1:30, because there would be plenty of room. So on December 8, I parked my car on Balboa Peninsula and then took the fairy over. When I went to ******* to purchase my 2 tickets, they said they would not honor the $18 price and said I would have to pay $31 instead. I told them about what I was told the night before over the phone. They still would not honor the $18 price. They then said that the flyer was old. Well, instead of doing bait and switch on me, they should have removed the stack of flyers that they placed there. (And wherever else they have them placed.) They inconvenienced me big time to get there and not honor their price! I refused to pay their bait and switch price!

  Davey's Locker Sportfishing & Whale Watching

  Date: 12/21/2023

  Hello ************************, Sorry for your inconvenience, Unfortunately we do have many outlets with promotional brochures that have prices from years past. I would be happy to extend the $18 rate for your next whale watching trip. please email me directly *************************************************** and I would be happy to book your next reservation at this promotional rate.

• Review fromBarbara S.

  Date: 02/11/2023

  1 star

  Barbara S.

  Date: 02/11/2023

  I paid the $60 per ticket for a "luxury whale watching tour" which purported to have a naturalist on board and a smaller boat and group. There was no naturalist on ************* the upper deck seats were reserved for a private party. That left 30 of us to use the one bench seat at the front of the boat.I received an email a day later from ******* asking about the trip. I responded with the information above and heard nothing back from the company. I did a ****** review as well.A bit of a scam, the $20 per person tickets would have been the way to go. But, I would neither use them again nor recommend the company to anyone wanting a whale watch tour.

  Davey's Locker Sportfishing & Whale Watching

  Date: 02/13/2023

  Hello *******, My name is *****, I'm an operations manager with ******* Locker. I was sorry to hear that you did not enjoy your trip with us aboard "The Catallac", our luxury whale watching vessel. The upper deck which you mentioned, is reserved for a limited number of passengers (8) who select our upgraded VIP option, and is available to the public on our website, when booking over the phone or in person while still available. The Catallac's smaller size allows a more intimate viewing platform, maxing out at a third of the passengers our larger boats offer. If booking for the larger boat, it is indeed significantly less expensive. Also, there is additional seating inside the vessel. We recommend arriving early to save an optimal seat aboard our boats if desired, as seating is first come first serve. We wish you the best, and happy whale watching where ever it may be.

  Barbara S.

  Date: 02/13/2023

  Hi operations manager,And explain the absence of the naturalist on board which was advertised on the website for the luxury tour?*******

• Review fromJesse p

  Date: 12/05/2022

  1 star
  Schedule a fishing trip with a group of friends. Lady on the phone said it was going to be 100 for each of us for a 3/4 day (from 6am to 6pm) The fishing was fun but they cut the trip short, instead of 6 to 6 it was 6 to 3:30. I asked them why they cut it short they said all the trips are cut short. I said the lady on the phone is telling people its 6 to 6. Then he tell me if i want a long trip its going to cost me ***** more for each person. When they are advertising 3/4 day from ***** to ***** and we paid 100. We would no be taking anymore trips with them again