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Business Profile

Marketing Consultant

Smart Circle International LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Smart Circle International LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Smart Circle International LLC has 12 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      While shopping at ****** ********************************************************************************* I was approached by Frontier internet. The promotion was $250 in the form of a ****** shop card for switching to Frontier Internet. I signed up for 2 separate addresses, and never received the gift cards. The two order numbers are: Cz75215881 and Cz75215901 placed on 10/10/21. The account numbers for those accounts are 909-478-0115-110621-5, and 909-335-3495-102621-5. I been actively trying to resolve this for the past 6 months, by visiting the kiosk in person, calling Frontier internet, talking to the ****** managers, and speaking with different individuals at a company called Smart Circle, who supposedly help resolve these types of issues. I don't know who else to contact at this point, and Smart Circle, which was my latest lead - isn't returning any of my calls. I appreciate your assistance in this matter. Thank you.

      Business Response

      Date: 01/17/2023

      Dear *****************,

      Thank you for bringing this to our attention.  I understand from my team that they were in contact with you yesterdsay and have arranged to have the 2 gift cards sent out to you directly.

       

      Thank You,

      *****************************

    • Initial Complaint

      Date:08/04/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********** #**** *********** ** Representative: ******, Smart Circle site manager Transaction: ********** Exclusive Trade-in Promotion with appropriate trade in device & specific **** plan, eligible for a Z Fold3. Pay sales taxes NO INSTALLMENT PAYMENTS. This is the promotion I was offered Time Frame: 03/17/22 For at the time I signed the **** pdf file **** contract, I was told that the ********** Exclusive Promo would not appear until my trade in was received, via mail & that it may take up to 2 - 3 months & any payments made towards the device will be credited to my **** account. Not only did I not receive those credits, but ********** Exclusive Promo was not put in place. Instead, I have received a $800 off promo credit, that appears on my statements as -$22.23 of 36. ********** discussed my monthly ********** reassured me that with my discounts, my monthly payment would be approximately $55 Esculations: At the point of sale I was provided a number to resolve this matter with **** Escalation Dept. I filed a case #******* on 6/26/22 that was again escalated on 7/14/22 & then referred to **** Loyalty Depart who created another case #CM20220718_154130238 on 7/18/22. All 3 cases were denied & closed. Stated that I was receiving the credits I was entitled to. I tried to explain that the incorrect promotion was applied. They said that company's policy prohibit them from talking to the representative, ****** who processed my transaction. I provided my signature in good faith. I was told that when my trade-in was received there would be NO INSTALLMENT PAYMENTS. I obviously provided my signature under false pretences. These sales tactics should be unlawful I frequently see ******, who has reassured me countless times that this matter will be resolved. Infact, our last conversation, she told me she had fixed the ********* will see credits & ***** promo in place soon. SHE LIED! Unexceptable business ptactices Please help & thank you

      Business Response

      Date: 08/10/2022

      Dear ********************,

      It is my understanding that my team has reached out to you numerous times and have made contact today. 

      I have been advised that you were denied the claim for lack of proof originally by both the escalation team and by AT&T directly.

      I also understand that you want your device to be free but unfortunately the credits for the promotion do not cover the entire costs for the device to paid for. Confirmation was received that you are receiving the credits for the promotion and my team  will continue working on a resolution to your situation.  I will keep abreast of the situation with the team.

      Thank You,

      *****************************

      Customer Answer

      Date: 08/10/2022

       Not once did a $800 off Att promotion was discussed at the time I signed up with **** through Smart *****. I was told that once my trade in was received and with a specific **** plan that I was eligible for a Z Fold3. Pay sales taxes NO INSTALLMENT PAYMENTS. This is the promotion I was offered. I intend on contacting the ********************** to file a complaint as well if this can't be resolved internal. Contact ******, point of sale for confirmation as for I see her frequently and she has reassured me countless times that this matter will be resolved.

      Business Response

      Date: 08/11/2022

      ********************, 

      Thank you for your reply. 

      I believe you have been in contact with the agent again today.  It is my understanding that you are currently getting $800 promotional credits from AT&T which leaves a balance of $1000 that we will be compensating you with.

      Please let us know if there is further follow up needed.

       

      Kindest Regards,

      *****************************

      Customer Answer

      Date: 08/12/2022



      Better Business Bureau:


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.


      Regards,


      *********************************


       

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