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Business Profile

Marketing Software

The 2RockStars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Software.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Long story short, I purchased the 2Rockstars program and paid the full amount in one payment. I opened the program, and it was only then that I discovered other software programs would have recurring fees. If I had known that, I would have never purchased the product. They give you 14 days in their "guarantee," or whatever you call it. I purchased the program, and within 10 minutes, I realized there would be these recurring charges that I couldn't afford, nor did they tell you in their sales pitch that there would be ongoing charges. I have attached the emails between us so far. Thank you

The 2RockStars is NOT a BBB Accredited Business.

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