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Business Profile

Plastic Surgery

Beverly Hills Plastic Surgeons (BHPS)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plastic Surgery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB: I had made the ultrasound on my face and neck in BHPS on Nov 22th,2022. I have got scars on my neck due to their nurse's manipulation, and my face still pain now. On December 8th, 2022, I contacted their staff **** on wechat, she said that would disappear in a few days, she asked me to go to their clinic to have a look, but I didn't have time to go. During this period, I kept buying various cosmetics, massage oil, massage every day, apply moisturizing cream, trying to make the scar disappear as soon as possible, but unfortunately, it was still there. On December 29th, 2022, I took a picture and contacted **** again on wechat. She told me to go to their clinic and I went there right away. But she just told me to more moisturize every day, she didn't take any effective measures for me. so I asked her to contact their manager *******, I held on for a long time, finally I can talk with ******* on face time by cell phones. but she obviously did not admit that this was the harm caused to me. I said I would go to ****** to write a comment, tell what happened to me, and complain. she warned me dont do that! Obviously, it is a customer's rights to complain. I totally paid $2249 for This ultrasonic. Includes membership fee $599 . I don't know what a membership fee is. I didn't get a good service. In addition , I paid $250 for a breast augmentation consultation, which I canceled early because I knew they weren't reliable. But they never gave me refund! I hope they could be responsible to patient. I should be get refund and repair my scars. BBB, Thanks for helping me !

Beverly Hills Plastic Surgeons (BHPS) is NOT a BBB Accredited Business.

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