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Business Profile

Process Server

A-Plus Process Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Process Server.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired A Plus Process Server to renew a judgment in May of 2024. I was assured they could do it right away. As soon as I paid, he dragged his feet on the filing always assuring me he just needed a few more days. When he finally got around to it, the filing was defective. He was notified by the court that the filing was defective. He then failed to notify me until the court notified me and I challenged him about it. When I called him about it, he said he would fix it. That was months ago, and he hasn't fixed it. In December 2024 he stopped responding to emails. So I sent him an email indicating I would file a complaint. As soon as he received an email where he was going to incur a negative consequence, he then magically started responding and indicating again he needed a few more days. It's now January 2025. He's no longer responding to emails sent to him in January asking him to deliver what he said he would. What should have taken a day or two, didn't take that.

A-Plus Process Service is NOT a BBB Accredited Business.

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