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Business Profile

Search Lights

Guardian Torch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************; **** **********************. *****, ***** ***** 361 658 **** *************** 


    Guardian Torch   **************************************************************************************************************;  ************


    The issue is I purchased 10 Solar lights and they do not maintain solar charge.   I have tried for over 8 months to  contact the company and their phone is always on busy signal.   I am asking for the amount of $300.00  to compensate me for these defected products.

    Business Response

    Date: 08/29/2023

    Thank you for your inquiry.  Our records show you placed an order on September 16, 2022 order B059827 for $108.09. You have a 30 day warranty as per our website. We have no records of any call, email or other commnunication about your order.  Therefore, since you are past your warranty your request for a refund has been denied. 

    Customer Answer

    Date: 08/29/2023

    i would not have been over the warrnty had you responded to my complaints

      i ordered more than once and still did not recieve acceptable products

    Business Response

    Date: 08/30/2023

    A delayed response by customer service does not impact a refund.  However, we have no record of you contacting us within 30 days from your delivery.  We offer our customers multiple ways to contact us - email, phone and chat.  If you have proof of contacting us, please provide it.  Until then, unfortunately we have to deny your refund request.  

    We offer a 30 day satisfaction guarantee on our products as documented on our website.

  • Initial Complaint

    Date:07/16/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Water in the solar sensor.....and does not work anymore

    Business Response

    Date: 07/17/2023

    We apologize but we do not have any orders with the email address used to file this complaint.  In order to locate your order, we require the email used to place the order or the order number.  We're happy to help if you can supply us with something to help locate your order.

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Five torches were purchased and mounted on our newly renovated home. They worked great for 3-4 months. Now they don't work at all. I want replacements or money back or a fix solution. Absolutely no response to formal complaints to the company.

    Business Response

    Date: 12/06/2022

    Thank you for your inquiry.  Our records show we just received an email from you on Friday, Dec 02, 2022.  We will respond to your email today with a solution of either a) a reshipment or b) a refund.

Guardian Torch is NOT a BBB Accredited Business.

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