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Business Profile

Tablet Equipment

JemJem.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

This profile includes complaints for JemJem.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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JemJem.com has 2 locations, listed below.

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    • JemJem.com

      4100 Newport Pl Dr #450 Newport Beach, CA 92660

    • JemJem.com

      4100 Newport Pl Dr #480 Newport Beach, CA 92660

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/19/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 7, 2022 I purchased a refurbished iPAD from Best Buy. I received the product on July 14 (7 days later). Approximately one week later, the product stopped working, after the return period. This was right after Best Buy's return policy ended. For the next week, we contacted Best Buy and visited in person to see if the iPad could be repaired or return. Because JemJem.com was the supplier, and we received warranty protection through their company, we were instructed to contact them to resolve any issues. On August 5, 2022 I contacted the company, regarding our order number: BBY01-8066597501161. I was instructed to power on the device and send photos of the home screen, but I could not because the product was no longer functioning. I emailed customer support regarding this issue on August 19,2022. I informed that I could not remove the AppleID, and even went to the Apple Store to have it remotely removed. There was no luck. Finally, I was able to get the iPad to turn on and sent pictures on September 5,2022. At this point, our agent,**************************, stopped responding. I sent follow-up emails, and was told the photos were not received despite having evidence in emails. I sent photos again on September 30 and October 05. After October, we no longer received a response. At this point, I sought to resolve the issue with my bank, however we were past the 60 day policy to dispute a charge. I would have disputed the charge sooner if I knew we were not going to receive any help. I called JemJem.com on multiple occasions and left voicemails. I got no answer. I left additional messages on the website and got no answer. I emailed again in early January. *********************** responded, claiming they never received photos and our warranty had ended. There is a clear trail of us sending pictures and contacting the company, yet they will not move forward with a refund. This feels like a scam. I would like a full refund of $235.39

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