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Business Profile

Towing Company

Fritz Duda Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday October 21st 2023 at noon I visited Lido ******* I parked in the ***************** parking lot and was towed after approximately 30 minutes. I was forced to pay a fine of $303 dollars for the tow, ****** for Gate fee and $85 a day even though I picked it up before 2pm. Signage in this area is deceptive and unclear. There is no clear distinction between the two plazas on Lido ******* Signage does not clearly state which stores you are able to go into nor did they ask me where I was going or if I was visiting multiple places. Because of this confusion I was unfairly targeted and forced to pay a fee to get my car out of **************** in **********.This practice is unfair and unreasonable. Signage should clearly state where patrons are able to go or attendants should ask people parking in the area where they are going before parking in so they are not towed.After parking my car in the ***************** I walked past the attendant and nothing was mentioned to me that I was not allowed to park in that specific area. I have visited this area quite frequently since I moved here. I have never had this issue in the past. When I came out to find my car the guy laughed at me and said it was towed like it was a joke. I am requesting a refund.I have also emailed the city about this issue and they said because its private property they cant do anything about it.

    Business Response

    Date: 11/03/2023

    To Whom it may concern,

    Regarding complaint # ********, it is unclear if the person has a complaint against our property or another property. Our property is ******** Plaza. The complaint is about *********** Plaza.

    Signs on our property are very clear as to the parking restrictions. We have a private lot with over 50 signs advising drivers that if they leave our property, they will be towed.
     
    Best Regards,

    ***************************
    Property Manager
    **************************************************************************


     

    Customer Answer

    Date: 11/03/2023

    I am talking about ********* where bearflag is located. Once again. Even as the below message states there is a lot of confusion between the two plazas and there are no direct signs to where customers of lido are allowed to go. Even the parking attendants dont say anything to you when you pull in and walk by. They just laugh at you when you ask where your car is and say oh it was towed. I dont know who this business employs to watch these lots but they are poor decisions on behalf of the company. 

    This is a bad business practice and over 50 signs is an exaggeration for two parking lots that I see they have. 

Fritz Duda Company is NOT a BBB Accredited Business.

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