We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Warranty Plans

USA Warranty Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Warranty Plans.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $100.00 USA Warranty Solutions $244.78 MEPCO (payment processor for USA Warranty Solutions)These charges are tied to a Home Warranty Policy (#HAS16810821) I was pressured into purchasing. I attempted to cancel within their 30-day cancellation window multiple times but was met with inconsistent requirements and obstructive behavior from the company.I was told:Cancellation could not proceed until all call recordings were *********** account was past due, despite being on auto-pay and never receiving a billing statement.Cancellation required an email, then later a mailed letter.I could only cancel using the phone number on file.Upon speaking with other representatives, I learned many of these conditions were not valid. For example, call reviews are not part of their official cancellation process, and my account was not past due. Auto-pay was active, and the bank attempted a payment on 5/8/2025. I was given inconsistent due dates (5/6/2025 and 5/14/2025). One supervisor confirmed email was sufficient for cancellation, yet another insisted on a mailed request.The representatives were often aggressive and intimidating, leaving me confused. As I dont have email or internet access, I asked my granddaughter, ****** ****, to assist. During the first cancellation call, I gave verbal consent for her to speak on my behalf, and a supervisor, ****** V, acknowledged it. She initially said I needed to email a signed letter of consent authorizing Jordan to speak on my behalf, but later changed her position, demanding a notarized Power of Attorney.I made every good-faith effort to cancel within the stated window and complied with each new instruction. To date, USA Warranty Solutions has failed to acknowledge or confirm the cancellation.

USA Warranty Solutions LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.