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Business Profile

Fitness Center

Anytime Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called Anytime Fitness Nipomo and asked if I could cancel my membership because I haven’t been able to come in for months because I care for my husband endstage kidney failure and my sister stage 4 metastatic cancer. I think his name was Steve said I could freeze my account but not cancel unless I pay half fees which my contract isn’t up until 7/26. I just can not go and can not afford to pay.

  • Initial Complaint

    Date:01/16/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    want the cancel membership.i asked to cancel in the first week and employee s made fun of me...when I signed up I mentioned I had an injury and the lady still signed me up.all I wanted was a 7 day pass and now ive been getting charged since October.ive noticed an extra charge.supoosovely its 29.99 and once every two weeks it jumps to 39.99 to 45.99.amd I don't get that..im getting charged up the ass akd I haven't gome to gym.maybe 2 visits.my first dau i went i got injured and the proof is in cameras.when I called the next day they made funny of me and was put on speaker.ot was embarrassing.i have anxiety and depression and I honestly felt like shit..one mocked me as I was hamging up.the vibe has been awkward when i try to call akd cancel.i know they cant force me to have membership.i was on a lot of pressure by girl who signed me up.littpe dod i onow i signed up for a year.,7 day free pass to a 1000 dolla debt.whata hell.im in debt

    Customer Answer

    Date: 01/18/2024

    Was sent this by manager of anytime fitness.they took so long to respond to me and now I have to pay cancelation fee If anytime fitness responded to me on that first week I signed up then I wouldn't of needed to be dealing with this.i can't afford a cancellation fee right now.i got injured my first day at gym and there's cameras with proof on their end, but I didn't go to hospital since I have a big bill already from last hospital bill.i was nice not to do a injured complaint or fight this since they literally signed me up with an injured wrist. They did not ask for any paperwork.

Anytime Fitness is NOT a BBB Accredited Business.

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