We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Shopping

Royaljacket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Shopping.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/4/25 I ordered and paid for 1 item from Royal Jacket. Bin number#RJ-6025. Tracking number #YWBZ 2*********. Royal Jacket related to me that they were in the act of processing my order, which has never arrived as today's date is 2/27/25. They also related that the item that I paid for and ordered would arrive within 7 to 10 business days which did not take place.

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered Dwayne Johnson WWE SportCrocs Crocband Clogs Shoes Comfortable For Men Women Size 8 women (US) on 10/26/2024. They arrived on 11/13/2024. As soon as I opened them I knew they weren't right. Turns out they have wrong EU sizes to US size on their website. Women size 8 US is 39 not 41 .I immediately reached out about the size but there is an issue with the graphics on both shoes. They look like the graphic barely took.I sent pictures and the correct size number. I didn't hear back. I sent a message through the website too. They sent me a message back saying that my order was delivered. I was extremely upset because that had nothing to do with the issue. I resent my initial email. They answered back days later about resending pictures (3rd time). It was days not hearing back I tried calling several times but the number just rings. Ive sent a final email 11/29. I can forward any/all emails. I'm including pictures of my receipt, both shoes and a shoe conversion. Please let me know if you need anything further. Thank you so much for your assistance.

  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of transaction: 10/24/2024 Miami Dolphins down jacket 3x $93.95 I ordered two down jackets on this date. The zipper does not work on this jacket. I sent them video to prove the issue. They sent it to their production department on 11/21/24, and I have heard nothing from them since. I just want my money back.

Royaljacket is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.