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Business Profile

Concrete Restoration

So Cal Coatings and Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Concrete Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of this year, we engaged So Cal Coatings and Restoration to install an epoxy floor in our garage. We were told that the epoxy would not lift after the appropriate curing period, which we observed. After that time period elapsed, we began reinstalling items which had been in the garage previously, including plastic tubs and a blue Ikea bag. When we moved the bag and tubs later, we found that a blue and white residue remained on the floor. Both me and my partner have reached out multiple times to the vendor to utilize the warranty on the work, which is supposed to cover these sorts of issues. He has once responded that he would call me back, but never did. He has consistently eight separate calls and texts unreturned. Note: the vendor forwarded the warranty uncompleted, but I have also attached an email from him with the warranty as an attachment. I have attached photos, a call / text log, and the warranty which the vendor provided for their work. We would like our money back so that we can have a more qualified vendor perform the work.

    Business Response

    Date: 12/30/2022

    Hello it’s ******* ******** I already reached out to the customer and we scheduled a date to repair his garage flooring with epoxy o also went out to the customers home and advised him aswell 

    Business Response

    Date: 12/30/2022

    Hello it’s ******* ******** I already reached out to the customer and we scheduled a date to repair his garage flooring with epoxy o also went out to the customers home and advised him aswell 

So Cal Coatings and Restoration is NOT a BBB Accredited Business.

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