We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dance Company

On Pointe Dance Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dance Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase Details:Date of Purchase: June 11, 2025 Website: ******************************************************** (via Shopify)Items Purchased:2 Jellycat **** Sausage Dog Bag Charm(*******************************************************************************************************************************)3 Jellycat Peanut Penguin Bag Charm (***************************************************************************************************************************************)Total Paid: $111.75 USD Order Number: ***** Problem Encountered:The seller explicitly used "Jellycat" brand name in both product titles and descriptions, which led me to believe these were authentic products. However, the received items are clearly counterfeit when compared to authentic Jellycat products:1. **** sausage dog bag charm issues:Fake version has: - Oversized, disproportionate eyes - Short and thick legs - Short/thick tail - Oversized round head - No defined snout Authentic version has: - Small, proportionate eyes - Longer, slender legs - Slender tail - Small pointed head - Distinct protruding snout 2. Peanut penguin bag charm Issues: Fake version has: - Completely round wings - Head nearly same size as body - Overall bloated, disproportionate shape Authentic version has: - Slim, elongated wings - Small head with larger body - Balanced, proportionate shape The counterfeit items differ significantly from both my authentic Jellycat products and the product images displayed on the purchase page.Requested Resolution:1. Full refund of $111.75 USD 2. Compensation for selling counterfeit goods 3. Removal of all counterfeit Jellycat products from their store My Contact Information:Full Name: ****** ***** Email: *******************

On Pointe Dance Studio is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.