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Business Profile

Window Tinting

Mr. Tint Window Tinting

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Tinting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/05/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my car been tinted on 8/19/2023, and I call this body shop in the following week regarding to the scratches was found on the windshield, so I reschedule the appointment on 8/30 to the shop. On 8/30, the shop owner said the scratches are too small, they can not redo the work because of that small thing . I went back and toke the pictures to send through the message to the shop owner , one of the scratch is about 10 inches long and located in driver side , it is bothering and distracting me while I am driving, but this shop owner reply me that : this is aftermarket product and applies by human, it cannot 100% perfect. I do understand nothing is perfect, but that product seems defective, and I dont know what is the shops standard to evaluate the quality of the work , and scratch free life warranty doesnt seem work. I would like to request refund for the windshield to find another body shop to redo the job.

    Business Response

    Date: 09/17/2023

    when customer brought car in complaining of scratches she was only referring to one in the middle of windshield which i could barely see after thoroughly cleaning the glass since car and glass was very dirty, i finally saw it after moving car into a position in the sun that allowed me to finally see it, it appeared to be a very fine 1/4 inch to 1/2 inch scratch bottom middle which i told her that i cannot justify re-tinting the windshield just for that , i explained there should be an expectation that there might be a few flaws due to it being an aftermarket applied product. she never at that time showed me or attempted to point out any 10" scratch. after i had explained everything to her she seemed satisfied and left. it wasn't until she left 2 negative reviews on ****** and yelp that she had mentioned the 10" scratch that i realized she was still unsatisfied, she should have said some thing about a refund when she was here, we have over 500 5 star reviews from very satisfied customers, we pride our business on 100% customer satisfaction, however we cannot resolve the problem if customer does not communicate with us at the time we are looking at her car, she did not say much like i said she seemed satisfied with my explanation at the time. i am more than happy to issue a $200 dollar refund for the cost of the windshield tinting along with a $100 additional for any inconvenience she has suffered due to her not being satisfied with our services. i hope this resolves this matter and she may come by any time for her cash refund or i can mail it to her.

    Thank you,

    *********************** (Mr. *************

    Customer Answer

    Date: 09/21/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Mr. Tint Window Tinting is NOT a BBB Accredited Business.

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