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Business Profile

Short Term Rentals

SRPowersports LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Short Term Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We rented two jet skis after driving the jet skis approximately 3 minutes from the loading dock to where we set up our tent one jet ski had the check engine light on the other one was beeping constantly and the over heating icon was flashing. We paid 480 dollars to rent the jet skis until 6pm. We pick up the jet skis at approximately 10:40am, we had to fuel up the jet skis ourselves and arrived at the lake at approximately 11:50 am. We road the jet skis less than 5 minutes and the malfunctions started. One jet ski was over heating and smoking almost immediately the other jet ski check engine light came on and was flashing. I made my first call regarding our concerns at 12:27 PM. My sister and I called about 20 times before we got ****** on the phone. He advised us that they forgot to turn the maintenance light off, to keep riding the jet ski it is fine. He also advised us to continue driving the one that was clearly overheating and smoking, telling us it was just because of the hot weather. It continued to over heat just sitting not being driven at all. My nephew drove the one with the check engine light and it malfunctioned. It started making a loud noise and smoking real bad. He had to get tow back to shore. After telling us multiple times to keep driving them and us responding that we were uncomfortable do so, ****** finally sent someone to check the jet skis. They took the jet skis out of our possession at approximately 1:45pm and at that time insinuated we did something to break the jet skis. We've call and text excessively before even getting a response. It is now Thursday and we have not received a full refund. In fact ****** told my sister we broke one of the jet skis and he is refusing to send back the deposit, even after admitting we were not the cause of one of the jet skis malfunctioning.

    Business Response

    Date: 08/04/2023

    These allegations are not true.

SRPowersports LLC is NOT a BBB Accredited Business.

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