We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Graphic Designer

Blue Wave Printing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired Blue Wave Printing to create a graphic design. They were to provide me 20 designs for ***** I would choose one and then they would print them on hats I supplied. They have since changed the invoice to read "10 iterations". (Please note the different font on the invoice, the original was never sent to us, so we are working to verify this change.) Regardless, ***** ****** has never provided me with even ten iterations and did not follow the branding guidelines I gave him. After I requested a style change to the first design he did, he basically just sent back slight alterations to a design I provided him as an example. The deadline for the job has long passed. I have tried to work amicably to resolve this for three months. I even asked a friend to help in order to keep things amicable. But we have made no progress in receiving the full number of designs that I paid for. I have now requested a refund, even letting them know that I will have to report them. But they refuse.

    Additionally, I have been unable to verify their business, so now wonder if they are operating legally.

    Please help!

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 5, 2022/08/17) */
    As a small business we take pride in assisting all of our consumers with the best possible experience by going above and beyond but sometimes some particular customers may be more challenging to please. Unfortunately, Mr. *** has been very demanding and even after providing him with countless revisions he was not ok with any of them. We started off with an idea he had and we delivered it to him via email a few days later, he didn't like it so we did another design he sent over (which was never part of the agreement we first had). Nevertheless, he is insistent that he was supposed to receive 20 different designs. He was entitled to 1 logo and 10 different revisions on that design on which he agreed to in day 1. Furthermore, the reason for the delay is due to him not responding in a timely manner. Attached is Mr. ***'s invoice along with a few different designs that has already been sent over to him.


    Business Response /* (-10, 6, 2022/08/17) */
    Business supplied email: ****************************
    Use this address for this or any future complaints, but nothing else

Blue Wave Printing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.