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Business Profile

Barbers

Point of You

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 1st, 2022 I booked an appointment online for a haircut and beard trim later that day. At 10AM I revieved a text message from the barber claiming he had double booked and requested I move to the following day at 12PM. I agreed and he said he would only charge me for the cut and no beard trim.

    The next day I left for the barber shop and notified the barber I would be approximately 2-3 minutes late, which I was arriving at 12:03. I received no response and there was no one at the barber shop. Locked and closed. I texted at 12:05 asking if they were closed or if he was working. When I received no response I called and got forwarded to voicemail. I returned home and texted again at 12:49 requesting they drop the credit card hold of $86.00 they placed on my account Monday morning.

    It's now Saturday, the charge went thru and I've now had to file a dispute with my credit card carrier which may not actually refund my money. In the ****** reviews there was a similar experience left by another individual where a noon appointment was setup and no one was there to take the appointment. I fear this is a scam of sorts and they are fraudulently taking people's money using their online portal but not actually following through with the service.

Point of You is NOT a BBB Accredited Business.

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