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Business Profile

Keys

Gold Keys Locksmith Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Keys.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company advertises a "/$45 lockout special," with a technician arrival time of 1020 minutes and a promise of transparent pricing. None of these commitments were honored.The technician arrived after 28 minutes. Upon arrival, he quoted me a price of /$196more than four times the advertised amount. When I called the company for clarification, I was told a manager would return my call, but no one ever followed up.The technician claimed he could not open my door without drilling the lock and said it would cost /$220, but that he would "do it for /$196." His demeanor was rude and unprofessional, and communication was difficult. I agreed to the drilling because I needed to get inside my home.After completing the job, the technician left metal shavings, lock parts, and other debris scattered on my front porch for me to clean up. I attempted to pay with my **************** card, but he stated they do not accept ***** policy not disclosed in advance. When I called the company again, I was again told a manager would contact me. No one did.He pressured me to use Zelle instead, which I declined due to security concerns. He continued to act dismissively, even complaining about my metal card, saying it was too thick and lacked tap-to-pay. Once the payment went through, he abruptly left without a word.This experience was misleading, overpriced, unprofessional, and unacceptable. I am requesting a partial refund in alignment with the advertised rate and a formal apology for the technicians conduct.

  • Initial Complaint

    Date:05/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/30/2024 *** came to my home to change a lock and door k*** on my balcony door and door k*** on my storage unit. He initially told me it would be $375. After he did the work he told me the total is $435. Before he started the work he told me each door would cost $150. When you add $300 plus the service fee of $29 and $31 in taxes the total is $360. I would like a $75 refund.

Gold Keys Locksmith Inc is NOT a BBB Accredited Business.

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