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Business Profile

Meats

NoHo Butcher Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Meats.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 13, 2023 at 7:54 PST, $670.72 was stolen from my EBT benefits and used at this business. I have never been to ********** ever and my card was in my possession when it was used. Based on ****** reviews and looking them up on other platforms, they have been stealing EBT benefits from many people.

    Business Response

    Date: 02/13/2023

    We read your complaint, and we answer that, yes, this is a problem we had, because of which we lost our good name and, thanks to recalling us, our business suffered by 90%. The company apologizes for the inconvenience, we worked according to the general rules that exist in trade. If the client's card is a credit card, then we will definitely check the *** but in the case of a debit and other cards that have a pin code, we are not entitled to check the documents. We are very sorry that you lost this amount, our company lost much more, this name, customers and rating. Thank you

  • Initial Complaint

    Date:12/29/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I live in ******** never been to ********** in my life and on 12/28/22 at 7:01 pm they aloud my ebt card to be charged $237.81 without me ever knowing it was done. I read in reviews that this happened more then once there contact with ebt.

    Business Response

    Date: 01/22/2023

    Every customer who uses an *** card at this store must enter a pin code upon swiping the card. The store cannot monitor or identify transactions if the *** credentials/pin code have been compromised, which likely was the case with respect to this transaction. We encourage customers to contact *** with such complaints.

NoHo Butcher Shop is NOT a BBB Accredited Business.

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