Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created 3 kids accounts and after seeing the *** resigned, receiving an email in error that my account was being closed, and searching other reviews I decided this company wasnt a good fit or trustworthy for investing. On Nov 15 I closed all 3 accounts. I was given an estimated withdraw date of 12/14/2023. After reaching out myself to be sure my funds would be back in the account on that date, I was given the run around that my bank needed to be re-verified or re-linked. I was never notified of this until reaching out and Inquiring myself. In checking my app, my bank was still linked. When I finally got an agent on the phone she stated that I was originally having the money transferred with one account and at some point linked another bank account and had the money withdrawing from there and that in order to get my funds back I needed to relink the original bank account I used or send a bank statement for the current account for verification. I opted to send a bank statement to verify my account. Ive sent many emails and messages and have called a couple times in the last couple days, and I have received responses here and there, but no ETA of when my funds will be back in my bank account. Also, after closing the accounts I was still billed the subscription fee for the app.

  Business Response

  Date: 01/23/2024

   

  The client's funds were sent to her linked bank account on 12/14/23 on the estimated withdrawal date that we had provided to the client.  The total amount sent for the 3 children was $618.67. Child 1: $179.51. Child 2 $$178.85 and Child 3: $260.25.  As per compliance policies, the client was asked to provide a recent bank statement as a different bank had been linked one month prior to UNest receiving the cancellation request.  Once the statement was received, the funds were sent to the linked bank account.  A new email has been sent to the client (1/23/24) confirming that the funds were sent on 12/14/23 and asking the client to confirm receipt.  As a courtesy, UNest will reimburse the last subscription of $4.99.  

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened accounts for both of my sons trusting that when the day came I would be able to withdraw their funds in a timely manner. I initiated a withdrawal in mid July with an expected withdrawal date and funding by 8/1 and this company has given me nothing but the run around! They keep pushing the date further back for me to receive my funds and at this point I want ALL accounts closed and refunded back to my account immediately. This is terrible what they are doing with peoples money! They said they sent the funds on Monday 7/31 and I have not received any of my sons money and his tuition is now late because we have not received the money to pay it! We will be starting the process to take legal action if we do not receive the funds by today, 8/2. This company is SCAMMING people out their money!!!

  Business Response

  Date: 08/27/2023

  There was a slight delay with the customer's withdrawal due to a recent bank change made on the account which required further verification due to security and compliance reasons. The funds were disbursed to the customer on 8/1/23 and we provided a screenshot of this transaction to the customer on 8/2/23. The issue has been resolved and have not heard back from the customer since. 

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened this account to save money for my daughter and have been disappointed with the service for a couple months. I now need the money returned to pay for my daughter's school supplies as the school year is almost over and she has events for school that need to be taken care of. I withdrew all the funds in the beginning of March. I don't have the email still but in the attached screenshots they acknowledged that I did. I was supposed to have the money in my bank account 4/12. Which they acknowledged. I downloaded the app again to check the status and then had to withdraw again because they failed purposely or not to close the account and send me the funds. I shouldnt have to chase this company for my money. In the attached emails you can see they acknowledged, apologized and said they would take care of this yesterday. Still not return, no response, and the account is still open and showing the same amount. This company is a nightmare to use and I will be taking my future savings goals elsewhere. I just want the money in my account returned, but am being given the run around. Based on other reviews I am seeing this is common practice for this company.

  Business Response

  Date: 05/03/2023

  We communicated to this client on 4/13/23 that his funds were disbursed on that date and sent to his linked bank account on file within 1-3 business days from that date. 

• Initial Complaint

  Date:08/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with them for my child
  After depositing $50 ($25 twice) and seeing that for many days it was not reflected on the account, then I started considering their credibility.
  Then I did a deep internet search about UNest and I found out the company hasn't even been around long enough to be reputable
  I decided to close out the acct
  The App will say account closed and refund will process in 10 days. 10 days later, still not closed. After multiple attempts, I emailed
  They said account closed but will refund in 10-15 days or so. Even offered some discount. It's been months and no refund and no closure.
  But at least no charges but the $50 which the company has sent at least 6 emails about how they will refund it someday
  It's a sh*t show
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 8, 2022/10/06) */
  After receiving the customer's request to close their account, our support team reached out for additional documentation for security purposes, according to compliance policies. After receiving required documentation and approval from the customer to proceed with withdrawing funds via check on August 23rd, a check was issued on August 26th and mailed to the customer, and the account has since been closed.