We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Videographers

V-Studd Studio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Videographers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/24/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a service and product for my wedding in November of 2021. The service was videography and the product was wedding footage. I paid a total of $733.00 for my wedding footage. I have contacted the business/videographer multiple times via phone(multiple voicemails left), e-mail and text message to understand why I haven't received my video. I didn't hound or press the situation because I didn't want any conflict with the videographer/business in hopes that they were just really unorganized or really behind schedule in editing the footage. I haven't heard from the business/videographer for months at a time, and when they have replied to me they have said that they "have my video, I'll send the link right over!" they have never called me back it has only been via text message or email. This is extremely upsetting because not only have I not received something that I have paid for but they are taking away memories from me and my family from that very special day. Sadly my grandfather, who is no longer with us, is in that footage and that was the last time I saw him before he passed. My father who is suffering from short term memory loss, has little recollection of that day. So this video is very dear to me and the business/videographer has done nothing on their end to show me that this will be resolved with me getting that footage. More that anything I would like that video but if that isn't going to happen I would at least like a full refund of the $733.00. More importantly I want that video and those memories.

V-Studd Studio is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.