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Business Profile

Asbestos Removal

Burns Environmental Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Asbestos Removal.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I was referred to this company by the water damage company that helped me with my insurance claim. There was a few things that they didn't do right at the time of removal of debris and asbestos and when I addressed with them they said they would come back and repair or reimburse me. I have been trying to reach them now for over 2 months alo9ng with messages and emails to come back and repair what they said they would do and no response. It is not right that they do this to customers they need to learn how to keep their word and complete the job sites. Please help me find a resolution to this. Thank you!

    Business Response

    Date: 05/20/2024

    We have since been in direct contact with *********************** regarding repairs and reimbursement.  On Friday, May 17, we replaced baseboards and retaped HVAC ductwork, along with other minor repairs.  There are two ceiling fans we are working with ******************, so that we may reimburse him appropriately.

  • Initial Complaint

    Date:12/01/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I fear that without intervention, Burns Environmental Services (License #XXXXXX) will continue to exploit and endanger its customers. Our attempts to issue our 10% down payment were rejected multiple times. During the MONTHS it took them to complete the terms of our contract, they directly exposed us to disturbed asbestos on several occasions, violated P5 Procedure/Laws, forced us to completely vacate our residence 4 times, and did around ******** of damage to our home. We have made multiple attempts to negotiate a fair credit/compensation, and have been met with utter silence and disregard. They are unprofessional and dangerous.

    Please see attached PDF titled 'Burns Complaint Chronology' for a detailed account of our experience. Additional photo documentation, email documentation, and text correspondence can be provided if necessary. Thank you.

Burns Environmental Services is NOT a BBB Accredited Business.

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